Customer Support Specialist

ustomer Support Specialist Hybrid – Boston, MAWe’re a quickly growing SaaS company supporting automotive dealerships across the country, and we’re looking for a Customer Support Specialist who’s sharp, curious, and ready to jump into a fast-paced environment.This isn’t a scripted support role - you’ll be reviewing data, solving real client issues, and working closely with internal teams to make things right.Key Responsibilities:Manage and respond to client support ticketsInvestigate discrepancies across feeds, dashboards, and websitesTroubleshoot issues and identify root causes - not just quick fixesEscalate bugs and technical issues with clear documentationPartner with Dev, Sales, and Account Management teams to resolve issuesKeep clients informed with timely, professional communicationMaintain accurate records of client interactions and resolutionsRequirements:2–3 years of professional experience (support, ops, or detail-heavy roles)Strong written communication skillsHighly organized and able to manage multiple prioritiesComfortable working in Excel/Google Sheets (data comparisons, etc.)Problem-solver mindset with strong attention to detailQuick learner with interest in SaaS/techWhat We OfferCompetitive salary ($70,000 - $90,000) and health benefitsUnlimited PTO & company holidaysClear paths for growth and upward mobilityExposure to leadership and cross-functional teamsA collaborative, supportive, and fast-moving team environment