Service Advisor

divh2Service Advisor Opportunity/h2pSince 1963, Anderson Koch Ford has been proud to serve our community as a trusted, family-owned dealership. Weve built a reputation not only for quality service and customer care, but also for being a fun, supportive place to work. Our team values collaboration, growth, and technology-driven solutions to deliver the best experience to our customers./ppWere looking for a Service Advisor who is tech-savvy, personable, and passionate about customer service. In this role, youll act as the vital link between our customers and our service departmenthelping them understand their vehicles needs while ensuring their visit is smooth, efficient, and enjoyable. We are especially looking for someone who embraces new processes, is open to new ideas, and is excited to continuously improve how we serve our customers./ppWhat Youll Do/pulliGreet customers warmly, listen carefully to their concerns, and document repair requests with accuracy/liliUse technology platforms to build, explain, and present service estimates clearly/liliCommunicate proactively with customers throughout the service process using phone, text, or email/liliDispatch work effectively to technicians and track progress in real-time/liliReview multi-point inspections and present findings in a clear, trustworthy way/liliCoordinate parts, transportation, and scheduling needs to keep service flowing smoothly/liliClose repair orders, review invoices, and ensure every customer leaves satisfied/li/ulpWhat Youll Bring/pulliStrong communication skills and the ability to explain technical information simply/liliComfort with technology, including dealership management software, tablets, texting tools, and digital inspection platforms/liliA customer-first mindset with a positive, upbeat attitude/liliWillingness to adapt, learn, and embrace new processes and ideas/liliAbility to manage multiple priorities while staying organized/liliPrior experience as a Service Advisor or in a customer-facing automotive role (preferred)/liliValid drivers license and clean driving record/li/ulpWhy Work With Us/pulliBe part of a family-owned dealership with 60+ years of history and community trust/liliFun, welcoming work environment where team members support each other/liliCompetitive pay plan with performance incentives/liliBenefits package including [health, dental], [profit sharing], [paid time off], and more/liliOngoing training and career growth opportunities/li/ulpIf youre a strong communicator who enjoys using technology and is excited about improving processes, wed love to hear from you! Send your resume to jim.akford@gmail.com or apply in person at 5577 St. Croix Trail North Branch, MN 55056/ppWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws./p/div