Correspondence Supervisor - FT - Day - Collections Customer Svc Lawrenceville NJ

divh2Capital Health Correspondence Team Lead/h2pCapital Health is the regions leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region./ppCapital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates./ppThe listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time)./pp$20.91 - $27.19/ppScheduled Weekly Hours: 40/ppPosition Overview/ppResponsible for full oversight of the correspondence team, including training, staff assignment, coaching, meeting established productivity, KPI and trend reporting. Directly supports departmental leadership in projects, initiatives, and other duties that contribute to the success of the correspondence team. Responsible for timely and compliant completion of all incoming correspondence for Capital Health, including requests from patients, guarantors, attorney offices, payers and any other third parties requesting hospital and/or professional billing information./ppMINIMUM REQUIREMENTS/ppEducation: High School Diploma or Equivalency./ppExperience: Three year previous experience of business office functions. Understanding of HIPAA regulations and PHI requirements required./ppOther Credentials: Knowledge and Skills: Detailed knowledge of business office functions and supporting applications./ppSpecial Training: Proficient skills in Word, Excel and email required./ppMental, Behavioral and Emotional Abilities: Ability to work alone or as a team member showing positive outcomes in specific timeframes. Strong customer service skills, ability to work in sometimes stressful environment. Perform detail-oriented tasks with conscientious awareness of detail and accuracy./ppUsual Work Day: 8 Hours/ppReporting Relationships/ppDoes this position formally supervise employees? Yes/ppIf set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager./ppESSENTIAL FUNCTIONS/ppOversight of correspondence team responsibilities, goals, reporting, and initiatives. Train and coach correspondence staff as needed for successful completion of tasks./ppSuggests process improvements to departmental leadership based on correspondence workflow, applications, KPIs and trends, where relevant and necessary./ppDirectly supports departmental leadership in initiatives, implementations, and other project-based goals./ppProvides and maintains necessary reporting to departmental leadership and recommends next steps based on results. Sets standards, assignments, and organizes tasks for the correspondence staff./ppResponds and processes all correspondence requests from various methods and sources – including paper mail, electronic communications, website, fax, telephone email, etc. from patients, guarantors, attorney offices, payers and third parties./ppAccounts for, reviews, scans, and files all correspondence and if needed routes the correspondence to the correct department/employee./ppDocuments clear and concise notes regarding correspondence work in relevant software applications./ppAdheres to HIPAA regulations by maintaining the confidentiality of protected health information./ppEscalates all priority correspondence to management for immediate next steps./ppCommunicates effectively and consistently with other departments such as Patient Access, Utilization Management, Health Information Management, Denials, etc. for relevant correspondence such as authorizations, appeal letters, and audits to ensure high priority requests are tracked and addressed by the responsible parties./ppResponsible for assigned work lists and expected to meet established productivity numbers./ppFollows organizational policies pertaining to the retrieval, storage and destruction of correspondence./ppPrioritizes tasks and manages workloads in an organized manner. Operates computer software efficiently to complete required tasks./ppPerforms other duties as assigned and adapts to changing departmental demands./ppPHYSICAL DEMANDS AND WORK ENVIRONMENT/ppFrequent physical demands include: Wrist position deviation/ppOccasional physical demands include: Standing, Walking, Pinching/fine motor activities/ppContinuous physical demands include: Sitting, Keyboard use/repetitive motion, Talk or Hear/ppLifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs./ppSensory Requirements include: Very Accurate 20/40, Near Vision, Very Accurate 20/40, Far Vision, Minimal Color Discrimination, Minimal Depth Perception, Accurate Hearing/ppAnticipated Occupational Exposure Risks Include the following: N/A/ppThis position is eligible for the following benefits:/pulliMedical Plan/liliPrescription drug coverage In-House Employee Pharmacy/liliDental Plan/liliVision Plan/liliFlexible Spending Account (FSA)/liliHealthcare FSA/liliDependent Care FSA/liliRetirement Savings and Investment Plan/liliBasic Group Term Life and Accidental Death Dismemberment (ADD) Insurance/liliSupplemental Group Term Life Accidental Death Dismemberment Insurance/liliDisability Benefits – Long Term Disability (LTD)/liliDisability Benefits – Short Term Disability (STD)/liliEmployee Assistance Program/liliCommuter Transit/liliCommuter Parking/liliSupplemental Life Insurance/liliVoluntary Life Spouse/liliVoluntary Life Employee/liliVoluntary Life Child/liliVoluntary Legal Services/liliVoluntary Accident, Critical Illness and Hospital Indemnity Insurance/liliVoluntary Identity Theft Insurance/liliVoluntary Pet Insurance/liliPaid Time-Off Program/li/ulpThe pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level./ppThe salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria./p/div