Technical Support Specialist

Description: Technical support specialist VIVA USA Inc. is seeking a dynamic and experienced technical support specialist. The ideal candidate will have a strong knowledge in troubleshoot and resolve technical issues. Your technical expertise and problem-solving skills will be essential in helping the coworkers perform their task effectively Core Job Responsibilities: 1. Diagnose and troubleshoot hardware and software issues. 2. Troubleshooting windows systems/mac Operating systems 3. Troubleshooting of windows server issues 4. Develop and maintain knowledge base articles and user documentation. 5. Stay up-to-date with product updates, features, and industry trends. Qualifications: A+ certification, MCP certification or CompTIA Network, CompTIA A+ or CompTIA Security or Help Desk Institute (HDI) Certifications or Cisco certified Technician or anything equivalent Basic understanding of AWS and Azure Strong knowledge of specific technologies, software, or systems relevant to the role Experience in diagnosing and troubleshooting hardware and software issues. Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Ability to work independently and as part of a team. Preferred Qualifications: Preferrably Bachelor of Science (BS) in Computer Information Systems or Bachelor of Science (BS) in Information Technology or Bachelor of Science (BS) in Computer Science or Bachelor of Engineering (BEng) in Computer Engineering or Bachelor of Technology (BTech) in Information Technology Note: Part Time (Permanent) This person will need to be in the office all 5 days Job Type: Contract Pay: $22.00 - $23.00 per hour Expected hours: 40 per week Schedule: 8 hour shift Work Location: In person