Customer Service Representative

Here at CSF Advisory Group, we believe that strong connectivity builds even stronger communities. That’s why we have partnered, a premier telecommunications firm committed to delivering top-notch service solutions to its customers across the nation. Our dedication to customer satisfaction, along with our stellar reputation for sales support and customer service, has allowed us to expand our customer base to new markets. Due to this growth, we are now seeking new full-time Customer Service Representatives to join our frontline team! As a Customer Service Representative with CSF Advisory Group, you will be responsible for engaging directly with customers, offering personalized customer service and consultative sales support, responding to inquiries, and following up to ensure long-term retention. You will benefit from our top-notch suite of products, internal company training materials, and our wide customer base to help you kick start your career in customer service. Responsibilities of a Customer Service Representative: Engage directly with customers in our local area to listen to their concerns, educate them on Frontier products, and assist with all steps of the sales process Support sales associates by participating in sales presentations, enrolling customers, and offering in-person customer service during the point of sale and on an ongoing basis Serve as initial point of contact for customers, offering expert product knowledge and brand insight to ensure their needs are met Stay up to date on all Frontier and company products, services, promotions, policies and procedures to ensure customers receive the most accurate information Abide by all company compliance policies and procedures when handling sensitive customer information to ensure all transactions meet legal privacy requirements What We Look for in a Customer Service Representative: Previous experience in customer service is a plus, but not required Patient, empathetic individuals able to provide conflict resolution when needed Highly organized, self driven individuals able to meet goals consistently Ability to work independently and as part of a team Pay: $3,000.00 - $6,000.00 per month Work Location: In person