Program Manager

Role Name: Project Manager/Program ManagerLocation: Woodlawn, MD/Baltimore, MD (Onsite)Duration: ContractNote: Public Trust Clearance or Above is Mandatory.Job Description:8-10 years in managing related projects. Demonstrated ability to manage multiple tasks, manage resources, and control costs.Experience with oversight across several functional areas and complex multi-task contracts. Experience managing SLA-driven service contracts, customer-facing roles, and cross-functional delivery teams.Leads technology projects that support GSA’s mission, modernization goals, and enterprise IT strategies.This role manages project scope, schedule, budget, and risk while ensuring compliance with federal IT standards, GSA acquisition processes, and governance requirements.Supports long term planning, monitors risk at the program level, drives continuous improvement, and delivers integrated outcomes that enhance GSA’s enterprise capabilities and service delivery.Works closely with engineering, operations, and customer-facing teams to resolve issues, improve service reliability, enhance customer experience, and support continuous service improvement efforts that strengthen GSA’s mission delivery.While exact duties will be defined in the SOW and contract scope, common responsibilities include:Plans, supervises, manages, and may participate technically in one or more projects. Maintains project schedule, milestones, correspondence, and other programmatic or managerial tasks. Leads project personnel. Interprets project requirements and recommends solutions.Plans, supervises, manages, and may participate technically in all projects within an operating unit. Manages multiple projects/tasks, staff, budgets, and resources. Acts as primary liaison with contracting officers or senior stakeholders. Interprets processes/issues and develops alternate solutions when needed.Serves as primary delivery lead, ensuring contracted services meet performance standards and SLAs. Coordinates cross-functional teams (technical, support, operations) to deliver projects on time and within budget. Manages client relationships, escalations, and ensures customer satisfaction.Certifications: common certifications include PMP or CAPM (PMI), PRINCE2 Foundation/Practitioner, Agile/Scrum (CSM, PMI-ACP), ITIL Foundation.Thanks & RegardsBhavesh Sharmabhavesh@applabsystems.com