Principal Win-Loss Program Leader

Own Every Moment at NetAppAt NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.Role OverviewWe are seeking a highly strategic and data-driven leader to own and scale NetApp’s global Win-Loss Program within Revenue Operations. This role will operate as a business-critical function to deliver actionable insights that directly influence GTM strategy, competitive positioning, and revenue outcomes.As the program owner, you will act as a cross-functional orchestrator and challenger, driving rigorous analysis, establishing enterprise-wide processes, and translating insights into measurable business impact.Why This Role Matters This role directly enables NetApp to compete more effectively, improve execution, and increase win rates by embedding a data-driven understanding of customer decisions and competitive dynamics into every layer of the GTM engine.Key ResponsibilitiesBuild and Orchestrate the NetApp Win-Loss Program Design, implement, and institutionalize a standardized, global Win-Loss framework across all GTM functions (Sales, Marketing, Product, Partners, Finance)Establish governance, taxonomy, and definitions for win/loss classification (competitive, non-competitive, customer-driven drivers, etc.)Partner with field and central teams to ensure consistent data capture and process adherence across regions and segmentsServe as the central point of accountability for end-to-end program execution and continuous improvement. Deliver Actionable Competitive Insights Develop and operationalize a regular cadence of executive-level insights on:Why we winWhy we loseTrends by segment, geography, deal size, selling stage, and route-to-marketIdentify compelling actions and events in the selling method that correlate to stage progression or deal closureDeeply analyze performance against top competitors, identifying patterns in pricing, product gaps, positioning, and executionTranslate insights into clear recommendations and actions for GTM leadership, influencing pricing strategy, sales plays, and product prioritiesPartner with Finance and Analytics teams to connect Win/Loss insights to pipeline health, forecast accuracy, and revenue outcomesDrive Adoption and Data Quality at Scale Lead the rollout and adoption of enhanced tools and processes to capture quantitative and qualitative win/loss data at the opportunity levelImprove data completeness, accuracy, and timeliness through clear standards, enforcement mechanisms, and field enablementPartner with RevOps, Sales Enablement, and IT to embed Win-Loss workflows into CRM and seller processesMonitor and report on adoption and data quality metrics; drive accountability with field leadershipAct as a Strategic Business Partner Operate as a trusted advisor to GTM leadership, bringing forward insights that challenge assumptions and drive better decision-makingInfluence cross-functional stakeholders without direct authority, ensuring alignment and executionSupport executive forums (MBRs, QBRs, Board reviews) with clear, concise, and actionable Win-Loss narrativesKey Outcomes / Measures of Success Program Build & Scale Enterprise-wide adoption of a standardized Win-Loss processClear governance, taxonomy, and reporting framework implemented globally Insights & Impact Regular (monthly/quarterly) executive readouts on:Top drivers of wins and lossesCompetitive positioning vs. top competitorsDemonstrated impact on GTM strategies (pricing, plays, prioritization) Adoption & Data Quality Significant improvement in:Win/Loss data capture ratesQuality and completeness of qualitative insights Embedded workflows adopted consistently across regions Business Outcomes Improved win rates in key segments/competitors (trend-based) Increased alignment between field execution and corporate strategy Stronger connection between pipeline insights and revenue predictability QualificationsExperience15+ years of overall experience required with 10+ years in Revenue Operations, Sales Strategy, Analytics, or related fieldProven experience driving cross-functional transformation programs in a global environmentStrong background in data-driven insights, competitive analysis, and GTM strategy CapabilitiesStrategic thinker with the ability to connect data to business outcomes Strong influencing skills across senior stakeholders without direct authority Ability to translate complex analysis into clear executive narratives Deep understanding of sales processes, pipeline management, and forecasting Leadership Profile (IC6 Expectations) Acts as a challenger and truth-teller, grounding decisions in data and insights Drives accountability, process rigor, and measurable outcomes Operates at both strategic and operational levels, owning end-to-end impact Compensation:The target salary range for this position is 196,350 - 292,600 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.Why You'll Thrive at NetAppAt NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.Our cultureWe celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.