Manager, IT Shared Services

The CompanySTACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.The PositionSTACK is seeking a Manager, IT Shared Services, to lead capacity planning, demand governance, and team performance for shared Business Systems Analysts (BSAs) and Support Analysts across IT (Americas).Reporting to the Director of Enterprise Applications, this is a newly created leadership role designed to help STACK scale. As the business grows and demand for enterprise systems increases, we need a strong operational leader to bring structure, transparency, and accountability to how work is prioritized and delivered.Your mandate is to bring structure, clarity, and accountability to how work maneuvers through the team - ensuring the right resources are focused on the highest-value initiatives at the right timeResponsibilitiesIf you thrive in environments where you can build clarity out of complexity, protect technical teams from chaos, and ensure the right work gets done at the right time - this role is for you. This role requires a confident operational leader who can manage technical contributors without micromanaging them. This role ensures their time and effort are aligned to corporate priorities. Key responsibilities include, but are not limited to:Lead Capacity & Demand ManagementOwn resource allocation and capacity planning for shared BSAsDevelop clear visibility into utilization, backlog, and demand pipelineFacilitate prioritization cadences aligned to business objectivesBalance competing priorities and escalate trade-offs when necessaryMaintain dashboards that provide transparency across IT leadershipBuild Operational DisciplineDefine, implement, and enforce standardized intake processesImprove prioritization clarity and reduce scope creepDrive reporting transparency and continuous process improvementEstablish a scalable service delivery model to support company growthLead & Develop the TeamDirectly manage and mentor a growing team of Business Systems AnalystsSupport onboarding and performance managementSet clear expectations and boundariesProtect team focus while maintaining strong internal service levelsWhat Success Looks Like In Year OneIntake and prioritization are standardized and documentedResource allocation is transparent and data-drivenConfusion around ownership and sequencing is materially reducedThe BSA and Support teams operates with clear boundaries and balanced workloadsThe Director of Enterprise Applications is freed to focus on strategic roadmap and quality initiativesWhat This Role Is NotProduct ownership or stakeholder consulting (BSAs do that)Technical architecture, systems administration, or solution designVendor/contract managementProcurement or global operating model strategyThe focus is on capacity, process, prioritization, and team management. Business Systems Analysts own stakeholder engagement and solution design. Support Analysts provide first-line functional support for core enterprise systems and ensure high-quality service delivery. This role ensures their time and effort are aligned to corporate priorities.The DetailsLocation: Denver, ColoradoTravel: 10%Must be eligible to work in the United StatesMust pass comprehensive background and drug screeningMust-have Qualifications5+ years of experience in IT operations, service delivery, engineering operations, or similar leadership role3+ years of direct people management experience (technical or analytical professionals preferred)Proven ability to manage competing stakeholder demands and escalate trade-offs appropriatelyDemonstrated experience owning capacity planning and resource allocationExperience operating in a matrixed, cross-functional IT environmentExperience building and maintaining operational dashboards or performance reportingBachelor’s degree or equivalent professional experienceCompensation Range$115,540.00 - $128,260.00This Might Be Right For You IfYou are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.WHY STACK?We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.Fun is part of our DNA, with events, game nights, happy hours, and barbecues.We’re growing – this is a great time to join and make an impact!STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.