Account Manager (Insurance and Restoration)

PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: Insurance Carriers, Restoration / Water Mitigation Companies. This role sits at the intersection of Customer Success, Sales, and Product.Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn . You enjoy understanding how new products work and helping customers adopt them.We are looking for a rare hybrid : someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers.What You'll Do Manage a portfolio of insurance carrier and restoration company accountsServe as the primary strategic contact for adjusters, managers, executives, and operational leadersDrive renewals and identify upsell and cross-sell opportunities within existing accountsProactively monitor account health, product usage, and adoption trendsDeliver Quarterly Business Reviews (QBRs) and strategic account planning sessionsForecast revenue, manage pipelines, and track key account metricsCollaborate cross-functionally with Product, Operations, and Leadership to ensure customer successAdvocate for customer needs internally while aligning solutions with business objectivesTravel as needed for conferences and customer meetingsBecome a product expert on PLNAR's expanding platformHelp customers understand how new features improve claims workflowsGuide customers through onboarding, training, and adoptionRequirements 2+ years of experience in Account Management, Customer Success, or SalesCapable of retaining and growing customer accountsComfortable selling into the insurance industry (property claims experience strongly preferred)Demonstrated success managing both renewals and net-new revenue opportunitiesStrong communication and relationship skillsSelf-starter with the ability to operate independently in a remote environmentExcellent organizational skills and ability to manage multiple accounts simultaneously#J-18808-Ljbffr