Vice President of Life Cycle Service

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.Why join us as Vice President of Life Cycle Service for our After Sales in Intralogistics? This is more than a job - it's a mission to:• Shape and lead a US function to a new level• Influence how we do business with our American customers.• Drive over €200M in growth by 2030, making a direct impact on our €2B growth plan• Be instrumental in Kardex's global success storyYour tasksStrategic Leadership & Transformation - Develop and execute a global lifecycle service strategy that shifts the organization from reactive support to a high-margin, recurring-revenue business with clear modernization and digital service roadmaps.Full P&L Ownership & Growth - Own the business unit's financial performance while driving revenue through contracts, parts, retrofits, and upgrades, and improving margins via optimized service models and pricing strategies.Operational Excellence - Lead global field service, support, logistics, and customer success functions while standardizing processes, strengthening safety/compliance, and improving key performance metrics such as uptime and MTTR.Customer & Commercial Leadership - Build strong executive-level customer relationships, support sales in securing long-term service agreements, enhance customer retention/NPS, and ensure lifecycle pull-through in new system sales.Technology, Innovation & Talent Development - Advance digital service capabilities (IoT, predictive analytics, AI diagnostics), modernize legacy systems, collaborate on design-for-serviceability, and develop a high-performing global service organization with strong leadership pipelines.Your profileBachelor's degree in Engineering, Supply Chain, Business, or related field; MBA preferred for strategic and financial leadership depth.Extensive Industry & Leadership Experience in industrial automation, intralogistics, or capital equipment sectors, including in senior service leadership with full P&L responsibilityProven Global Service Expertise - Demonstrated ability to scale global service organizations, lead modernization and retrofit programs, and drive digital service transformation initiatives.Robust Technical Knowledge - Deep understanding of ASRS systems, controls, and software integration (WMS/WCS), along with expertise in predictive maintenance, remote monitoring, and spare parts optimization.High-Level Leadership Competencies - Strategic and commercially savvy leader with strong financial acumen, customer-centric thinking, cross-functional collaboration skills, and a data-driven, change-oriented approach.#Intralogistics #Warehousing #automation #roboticsLeadership responsability:Performance Management - driving accountability and results through feedback and coachingIntent-Based Leadership - empowering teams to fully engage and deliver their bestCultural Diversity - building strong, collaborative, and diverse global teamsStrategic Agility & Vision - anticipating trends and aligning business prioritiesInnovative Thinking - fostering fresh ideas and continuous improvement.Business Results Orientation - understanding customers, markets, and competitionYou like to learn more about the Kardex leadership model? See on youtube: David Marquet Inno-Versity Presents: Greatness by David Marquet - YouTubeWe offer:Long-term prospects: A secure job in a fast-growing, international company with exciting development opportunities and interesting and varied tasks in a future-oriented environmentValuable support: Great team spirit, elaborate onboarding and a wide range of training opportunities in our own academy at the Bellheim site as well as an Employee Assistance Program (Lyra)Tangible added value: Flexible working hours, annual vacation on behalf of the respective country regulationsVisible benefits: Attractive salary, company pension plan and capital-forming benefits - depending on locationAttractive extras: Corporate benefits, company and team events,Ready to join? Apply now and start your journey with us!If you're a visionary leader who thrives on building, leading, and delivering results at scale - we'd love to hear from you.