Senior Technical Support Analyst

Join the MVT family!!! Mesilla Valley Transportation is hiring a SeniorTechnical Support Analyst in El Paso, TX!Job SummaryThe Senior Technical Support Analyst will be responsible for providing support to a wide variety of customertypes and situations. Progressive levels of responsibility within the role will necessitate a more proactiveapproach to prevent future issues and fostering customer education.Responsibilities:Represent the technical support team in cross-functional meetings and projects. Handle the most complex and critical technical issues. Advise on more complex technical issues that Analys I & II cannot resolve, as needed. Act as a subject matter expert for specialized technical areas within the organization. Develop and implement advanced troubleshooting techniques and solutions. Conduct training sessions and workshops for technical support teams and end-users. Act as a point of escalation for critical issues and provide hands-on assistance when necessary. Continuously evaluate and recommend new technologies and solutions to improve efficiencyand effectiveness. Works with IT leadership to run the Change Management System Qualifications: Associate’s Degree in IT related field (Preferred). Seven or more years (7+) of relevant experience (Required). An equivalent combination ofeducation and experience will also be considered. Basic certifications (Preferred) - A+, CCNA, Network+. Strong understanding of ITIL framework.Job Benefits:401(k)Dental InsuranceHealth InsuranceLife InsurancePaid Time OffTuition ReimbursementVision insuranceBenefit Conditions:Only full-time employees are eligible.Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.“Where family, careers, and success come together!”