Director of Operations

Director Of OperationsThis location is tentatively scheduled to open in late May. This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.At Chick-fil-A City Gate, we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.Our core values guide everything we do:Serve our team, community, and guests with genuine care.Develop ourselves, our teams, and our business for lasting impact.Inspire excellence, growth, and purpose in everything we do.We're not just opening a restaurant we're building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.The Director of Operations serves as a key strategic partner to the Owner/Operator, leading the leadership team and overseeing the daily execution of restaurant operations. This role ensures excellence in guest experience, team development, and business performance balancing operational discipline with a heart for people.The ideal candidate is a servant leader who leads with humility, inspires growth, and executes with consistency, ensuring Chick-fil-A City Gate operates with excellence every day.Key responsibilities include:Operational excellence: Oversee daily operations to ensure excellence in speed, accuracy, hospitality, and food safety. Maintain operational systems and processes for efficiency and brand consistency. Monitor key performance metrics, including sales, labor, CEM, throughput, and waste. Lead problem-solving, process improvement, and continuous innovation initiatives. Ensure compliance with Chick-fil-A's safety, quality, and cleanliness standards.Leadership & team development: Recruit, train, and develop leaders at all levels. Conduct one-on-one coaching and leadership development sessions. Create clear growth and succession pathways for team members. Foster a high-performance culture grounded in care, excellence, and growth. Model servant leadership and accountability in all areas.Strategic partnership: Collaborate with the Operator on long-term goals, business strategy, and leadership vision. Execute strategic initiatives that drive operational growth and guest satisfaction. Provide data-driven insights for improving systems and profitability.Financial stewardship: Support financial health through forecasting, labor management, and cost control. Analyze performance trends and implement corrective actions as needed.Guest experience & brand excellence: Champion an exceptional guest experience through intentional hospitality and consistency. Lead by example in delivering warm, caring, and remarkable service. Uphold Chick-fil-A's brand reputation and values within the Naples community.Additional expectations: Demonstrates flexibility by performing other duties as assigned to support operations and team success. Must be able to safely lift up to 25 lbs and stand for extended periods. Maintains consistent and reliable attendance with dependable transportation. Upholds Chick-fil-A City Gate's standards of excellence, integrity, and professionalism in all interactions.Qualifications:Chick-fil-A experience required in both Front of House and Back of House Operations.5+ years of leadership experience in restaurant, retail, or operations managementProven success in leading, coaching, and developing high-performing teams.Strong business acumen and operational management experience.Excellent communication, organization, and interpersonal skills.Alignment with Chick-fil-A's mission and culture of servant leadership.Willingness to work a flexible schedule, including weekdays, evenings, weekends, holidays, and occasional overtime, as needed to support team operations and guest service.Compensation & benefits:Competitive pay based on experience and availability.Performance-based bonus potential401(k) with employer match (after one year)Monthly contribution toward health, dental and vision insurance for full-time employees.Free Virtual Health Care Benefit for all team members.Paid Time Off Benefit for Full Time Members - accrual up to 120 hours per year.Daily meal allowance during scheduled shifts.Scholarship opportunities through Chick-fil-A Remarkable Futures.Referral bonus program for qualified hires.Quarterly uniform stipend.Monthly cell phone stipend - up to $50.Closed on Sundays time for rest, family, and community.Opportunities for growth and leadership development within the restaurant.Our commitment:At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title it's a calling to Serve, Develop, and Inspire our guests, teams and the community. The Director of Operations will play a pivotal role in shaping culture, developing people, and delivering excellence in every area of operations.If you are a purpose-driven leader who desires to Serve, Develop, and Inspire, we invite you to apply and help bring Chick-fil-A City Gate to life in 2026.Work schedule:8 hour shift10 hour shiftWeekend availabilityMonday to FridayHolidaysDay shiftNight shiftSupplemental pay:Bonus payBenefits:Flexible scheduleHealth insuranceDental insuranceVision insuranceEmployee discountPaid trainingPaid time off