Customer Communications Management Lead

Role: Customer Communications Management LeadLocation: Atlanta, GAJob type: Full timeSalary Range: $130,000-$150,000 a yearMust Have Technical/Functional Skill10 12 years of IT experience with strong hands on expertise in OpenText CCMProven experience with OpenText Exstream / xPression (mandatory)Strong understanding of document composition, template design, batch and real time processingExperience in Insurance domain (Life, P&C, Group Benefits preferred)Knowledge of integration with core policy, claims, billing systemsExperience supporting production environments and regulated systemsPreferred SkillsExposure to OpenText upgrades, migrations, and cloud deploymentsWorking knowledge of ITIL processes and DevOps practicesExperience with performance tuning and volume based document generationRoles & ResponsibilitiesTechnical Delivery & Solution DesignLead end-to-end design and development of OpenText CCM solutions for insurance communicationsProvide technical leadership across CCM components including Exstream, xPression, Archive, and CorrespondenceEnsure secure, scalable, and high performance document generation and multi channel delivery (print, email, digital)Review architecture, code quality, and design standards aligned with best practicesInsurance Communications EnablementDesign customer communications for policy lifecycle events (onboarding, renewals, endorsements, claims, billing, regulatory notices)Ensure compliance with insurance regulatory, audit, and data privacy requirementsSupport personalization, branding, and content governance needs across lines of businessProduction Support & StabilityProvide L3 production support for CCM applications, including incident resolution, root cause analysis, and performance tuningPartner with Service Delivery Managers to ensure SLA adherence, release readiness, and change managementDrive reduction of recurring defects and operational riskTeam & Stakeholder LeadershipLead and mentor onshore/offshore CCM development teams within TCS delivery modelCollaborate with business stakeholders, architects, QA, and infrastructure teamsContribute to effort estimation, planning, and technical risk managementTransformation & Continuous ImprovementDrive modernization of legacy CCM platforms, including cloud readiness and DevOps adoptionIdentify opportunities for automation, template rationalization, and performance optimizationSupport migrations, upgrades, and adoption of OpenText roadmap capabilitiesDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.