Technical Support Manager

ApplyDescriptionICM Solutions is looking for a Technical Support Manager to serve as the senior technical authority for our crushing and screening equipment operations. This role is ideal for a seasoned heavy equipment professional who enjoys hands-on problem solving, elevating technician capability, and setting the technical standard across a multi-branch service organization.If you’re known as the person others call when crushers or screens get difficult—and you want to lead, train, and influence at a higher level—this role was built for you.This is not a remote position; the ideal candidate must be able to work out of an ICM branch office when not traveling for the job.What You’ll DoAct as the primary technical escalation resource for complex crushing and aggregate equipment issuesSupport service technicians with real-time diagnostics and troubleshooting to reduce downtimeMaintain expert knowledge of OEM crushing and screening systems, specs, and updatesDevelop, implement, and continuously improve service SOPs covering safety, documentation, jobsite conduct, and field standardsDesign and deliver technical training on equipment operation, maintenance, diagnostics, and safetyAttend OEM training and convert that knowledge into practical, field-ready training materialsBuild and maintain strong relationships with OEM technical teams and serve as the internal point of contact for technical and warranty mattersTravel to branch locations to audit, coach, and support service teams to ensure consistent standardsLead and mentor Service Analyst(s), including goal-setting, feedback, and performance reviewsRequirements7+ years of hands-on experience with crushing, aggregate, mining, or heavy equipmentExpert-level technical knowledge of crushing and screening equipmentExperience developing or delivering technical training programsBackground creating or managing SOPs in a field service environmentStrong communication skills with the ability to coach and influence techniciansComfortable working across job sites, shops, and branch locationsWillingness to travel as needed to branches, customer sites, and OEM trainingValid driver’s license and clean driving recordPreferred, Not RequiredOEM factory training or certificationsPrior leadership or supervisory experienceExperience with service documentation or mobile work order systemsWork Environment & Physical RequirementsActive construction sites and industrial environmentsRegular exposure to heavy equipmentAbility to lift up to 50 lbs. and perform hands-on inspectionsAbility to stand, kneel, bend, and work in confined spaces as needed Why ICM Solutions?Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America. Strong, people-focused culture where your work truly makes an impact. Backed by the stability and career opportunities of Campbell Companies and Wheeler Machinery Co. Competitive benefits: paid time off, medical/dental/vision/life insurance, 401(k) with company match, and more.__________________________________________________________________________________________________________________Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).