Logistics Coordinator

Job Description Job purposeThe Logistics Coordinator is responsible for coordinating the end-to-end flow of raw materials and finished goods in a high-volume food and beverage operation, ensuring timely and accurate processing of orders, shipments, and inventory transactions to meet Just-In-Time delivery requirements. The position supports high-velocity logistics operations and shipments to and from large retailers and distribution centers with complex regulatory and customer-specific requirements. The role requires strong organizational skills, sound judgment, real-time problem-solving, and the ability to operate independently while managing competing priorities across production, customer, and carrier demands.Duties and responsibilitiesCoordinate end-to-end movement of raw materials and finished goods across a fast-paced food & beverage supply chain, ensuring on-time delivery to tight JIT windowsProcess customer purchase orders and build accurate sales orders for the shipping team, verifying SKUs, quantities, lot/date codes, ship dates, routing guides, and customer-specific compliance requirementsSchedule and dispatch inbound and outbound freight, including customer pickups, raw material deliveries, and cross-dock transfers; proactively reschedule when production timing or carrier availability shiftsAnticipate and resolve disruptions in real time, late carriers, short shipments, temperature excursions, weather delays, dock congestion, and communicate impact and recovery plans to stakeholders before they askPartner closely with procurement, production planning, warehouse, QA, and sales to keep order flow synchronized with production schedules and customer commitmentsManage EDI transactions and routing guide compliance for large retailers and distribution centers; resolve chargebacks, exceptions, and ASN issues quickly to protect customer scorecardsMaintain accurate order, shipment, and inventory records in NetSuite (or comparable ERP); investigate and reconcile discrepancies same-day whenever possibleServe as the primary point of contact for logistics inquiries from customers, vendors, carriers, and internal teams, providing fast, clear, and accurate answersBuild and manage strong working relationships with carriers, freight forwarders, and 3PL partners; track performance and escalate service issuesEnsure shipments meet food-grade transportation requirements, including cold chain, FSMA Sanitary Transportation Rule, allergen controls, and customer-specific documentationIdentify recurring bottlenecks and recommend process improvements that reduce cycle time, freight cost, or error ratesComplete other duties and special projects as assignedQualifications3+ years of logistics, supply chain, or order management experience. Food & beverage or other perishable / time-sensitive industry strongly preferredSelf-starter who takes ownership of their day, comfortable making sound decisions and keeping work moving between check-ins; builds personal systems and workflows that align with established team best practicesQuick learner, picks up food & beverage logistics fundamentals during onboarding and continues to master customer-specific requirements (routing guides, EDI mapping, scorecards, compliance nuances). On the job; training, mentorship, and team support are provided, but the role moves fast and rewards initiativeComfortable with variable, scenario-driven work, no two days look the same, and the right person identifies the need and provides the solution in real timeWorks calmly under pressure and manages competing priorities in a fast-paced, deadline-driven environment without losing accuracyReal-time problem-solver who diagnoses root cause, weighs trade-offs, and executes a solution with incomplete information rather than escalating it back up the chainWorking knowledge of JIT logisticsExperience coordinating shipments to large retailers, distributors, or co-manufacturers, including routing guide and EDI compliance (TrueCommerce, SPS Commerce, or similar)Proficiency in Microsoft Office 365 (Excel, Outlook, Word, Teams). Advanced Excel skills (pivot tables, lookups, basic formulas) strongly preferredExperience with ERP systems, NetSuite preferredExcellent written and verbal communication; able to flex tone from a driver on hold to an executive on a customer escalationHigh ownership, sound judgment, dependability, and a calm, professional demeanor when things go sidewaysBilingual (English/Spanish) skills preferred but not requiredWorking conditionsMust be able to work any/all shifts as assigned or requiredMust be able to work overtime as necessary, including holidays and/or weekends as requiredFast-paced, deadline-driven environment with frequent shifts in priority based on production and customer demandPhysical requirementsPre-shift stretch and exercises to be performedHair restraint, beard net (if needed), and safety gloves where warrantedLifting at times of up to 50 lbs. without assistance and standing for most of a shiftDirect reportsN/A