Managing Director - Order to Cash

Robert Half is currently recruiting for an experienced Order to Cash leader to guide billing, accounts receivable, and commercial collections operations for our client in Knoxville, Tennessee. This role will oversee performance, strengthen reporting visibility, and refine processes that support accurate invoicing and timely cash flow. The ideal candidate brings strong analytical capability, leadership experience, and a hands-on approach to improving controls, team execution, and operational consistency.Responsibilities:• Direct day-to-day order to cash activities, including billing, receivables management, collections follow-up, and issue resolution across the function.• Lead the review of aging trends and collection performance to identify risks, prioritize actions, and improve cash conversion outcomes.• Develop and monitor key performance indicators that measure team productivity, billing accuracy, dispute resolution, and collection effectiveness.• Partner with internal stakeholders to streamline workflows, strengthen process controls, and implement practical improvements across the department.• Establish, maintain, and update standard operating procedures to support consistency, compliance, and scalable team operations.• Use systems such as TMW, Workday, and Microsoft Excel to analyze financial activity, manage reporting, and support operational decision-making.• Oversee complex calculations related to billing and account balances, ensuring accuracy in invoicing, adjustments, and account reconciliation.• Coach and support team members while promoting accountability, service quality, and continuous improvement within the order to cash organization.The position will require a bachelor's degree in finance or accounting and a minimum of 3+ years of management experience. The position is 100% onsite and will require someone to live in the Knoxville or surrounding areas. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview• 3+ years of experience leading billing, accounts receivable, collections, or broader order to cash operations.• Demonstrated expertise in commercial collections, aging analysis, and performance reporting within a business environment.• Strong ability to perform detailed calculations and interpret financial data with a high level of accuracy.• Experience creating or improving departmental procedures and driving business process improvements.• Proficiency with Microsoft Excel and familiarity with enterprise platforms such as TMW and Workday.• Proven ability to track, analyze, and communicate KPI results to support operational decisions and team performance.• Bachelor’s degree from an accredited college or university preferred.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.