Technology and Systems Associate

Job Overview Wholesale distributor of labels and labeling software in western Nassau, LI is seeking an individual to manage our company-wide technology and printing needs. This is a role with significant potential for growth in the company. Responsibilities Customer service technical support for thermal and inkjet printers, and labeling software (specifically NiceLabel/Loftware and Bartender) Create label formats for customers Assist customers with implementing database driven printing Log all customer issues and communications in CRM tool Manage and print thermal and color printing jobs within our internal Service Bureau for customers Assist sales team with selling advanced label software packages Internal IT support - Office phones, cell phones, computer procurement/set up, Microsoft Office, email, website domain and certification renewals, etc… Internal ERP support - Netsuite – implementation, troubleshooting and assisting with reporting needs Requirements: Solid underlying knowledge of internet and software technologies General curiosity and desire to learn new software programs Eager to help solve internal and customer problems Ability to troubleshoot printers and office equipment Excellent verbal and written communication skills Must be willing to get their hands dirty (more figuratively than literally) ERP support experience (REQUIRED) Minimum 3+ years experience Graphic design knowledge is preferred but not required To apply for this position, please complete the assessment at the below URL. https://www.ondemandassessment.com/link/index/JB-TCJ1YGBC9?u=126178 Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: 401(k) Health insurance Schedule: 8 hour shift Experience: NetSuite: 2 years (Required) Microsoft Office: 1 year (Required) Ability to Commute: Franklin Square, NY 11010 (Preferred) Work Location: In person