Technical Operations Analyst II

Job DescriptionThe Analyst II, Technical Operations is a senior-level role responsible for managing, optimizing, and supporting the performance, reliability, and scalability of the organization’s endpoint infrastructure and related operations. This position requires advanced technical expertise, strong leadership capabilities, and a deep understanding of IT operations best practices, incident management, and system performance optimization.The Analyst II collaborates closely with cross-functional teams, manages complex technical initiatives, mentors junior staff, and drives continuous improvement efforts to ensure stable, secure, and efficient endpoint operations aligned with business objectives.Experienced in managing enterprise endpoints and applications, with responsibility for technical resources, staff oversight, product delivery, and system implementations. Demonstrates a strong understanding of enterprise networking, infrastructure, and security environments.Core Technologies HardwareHP, Dell, and IBM laptops and desktopsDocking stationsZebra handheld scanning devicesZebra label printersGeneral knowledge of:FirewallsServers and virtual environmentsWireless standards and technologiesSoftware & SystemsMicrosoft Azure AdministrationMicrosoft Windows OS (Desktop & Server – all versions)Microsoft Office SuiteSAP and QAD applicationsServiceNow (incident, change, and reporting)SCCM and endpoint imaging/deployment toolsCommon PC applications and web browsers (IE, Chrome, etc.)DNS and DHCPRemote connectivity tools (e.g., TeamViewer)Additional enterprise network technologiesKey Responsibilities Endpoint & Infrastructure OperationsMonitor and manage the health and performance of endpoint environments, including desktops, laptops, terminals, IoT devices, and applications using tools such as SCCM and CompuTraceContinuously monitor system performance to identify bottlenecks and opportunities for optimizationIncident & Problem ManagementRespond to and resolve system outages, performance degradation, and technical issues with minimal business impactConduct thorough root cause analysis and implement corrective actions to prevent recurring issuesAutomation & ConfigurationDevelop and maintain automation scripts using tools such as PowerShell, Bash, or Python to reduce manual effort and improve consistencyManage configuration consistency through automated configuration management tools (e.g., SCCM)Deployment & Change ManagementSupport and manage hardware and software deployments across the enterpriseEnsure all configurations and system changes are tracked and documented according to established change management processes (ServiceNow)Environment & Platform ManagementConfigure and maintain development, staging, and production environments to meet technical, security, and performance standardsDevelop and maintain backup and disaster recovery strategies for endpoint devices to ensure data integrity and availabilityAudit, Reporting & CompliancePerform regular audits of system access, configurations, and performance metricsGenerate detailed reports to support operational visibility, compliance requirements, and stakeholder decision-makingCollaboration & LeadershipPartner with development, infrastructure, security, and product teams to align system requirements and performance expectationsMentor and train junior technical staff, promoting knowledge sharing and skill developmentDocumentation & Continuous ImprovementCreate and maintain technical documentation, including system configuration manuals, troubleshooting guides, and operational proceduresEvaluate operational workflows to improve efficiency, reduce costs, and streamline IT operationsRequirementsProblem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical issuesCommunication: Excellent written and verbal communication skills, capable of translating technical concepts for technical and non-technical stakeholdersProject Management: Familiarity with IT service and project management methodologies (e.g., Agile, ITIL) and tools such as ServiceNowBachelor’s degree in Information Technology or a related field or equivalent professional experience3+ years of experience in IT operations, system administration, or technical support with a focus on endpoint infrastructure, networking, or systems engineeringProven experience managing complex systems and resolving high-impact, high-priority technical issuesHands-on experience with cloud platforms, particularly Microsoft AzureExperience with software distribution and configuration tools (e.g., SCCM)Demonstrated ability to optimize endpoint performance and manage endpoint services at scaleAbout UsDo you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?Mauser Packaging Solutions is that company.Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.Whether you’re a seasoned professional—or just beginning your career—there’s a place where you can help make a difference at Mauser Packaging Solutions. Join us!Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.