Genesys Cloud CX Developer
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Role: Genesys Cloud CX DeveloperLocation: Addison, TX- OnsiteDuration: Full TimeJob Description:Must Have Technical/Functional SkillsGenesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with SoftphoneRoles & Responsibilities:· Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture. · Develop roadmap for CCaaS transformation and modernization initiatives. · Experience in Softphone API integration with Genesys CX · Experience in Genesy SDK · Experience in Genesys Cloud CX administration, configuration and implementation. · Strong experience Node.JS/ Rest, SOAP and Genesys APIs. · Experience creating dashboards for monitoring queue activity, agent performance, and interactions. · Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration · Troubleshooting experiences with the issues in configuring and routing related issues.