BDC Service Rep (Toyota)

Location: San Diego, CA (On site) | Type: Full Time | Hourly Range: $18/hr + BonusAs a BDC Service Representative, you’re one of the most important team members at Norm Reeves Toyota San Diego. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.What You’ll DoCommunicate effectively with Sales and Service guests according to their preferred method of communicationSchedule reservations with the Service TeamKeep current with service specials, all direct mail pieces, and recall notices from the manufacturerRespond to guest and team inquiries in a timely fashionMake outbound follow up calls to improve Customer Satisfaction Index (CSI)Contact all ‘no-shows’ to reschedule any missed appointmentsProvide order status updates, appointment reminders and handle recall campaignsDrive yourself and the team to maintain a super work environment and get better every dayWhat You’ll NeedFull-time availability and at least 18 years oldValid driver’s license with a solid driving recordFriendly, outgoing communication style — you love connecting with both guests and team membersComfortable creating a great experience whether in person or over the phonePolished, professional presence with a positive, can-do attitudeStrong organizational skills with a knack for staying on top of detailsThrives in a fast-paced environment and can juggle multiple tasks with easeBenefits & Employee PerksMedical, Dental, Vision, and Complimentary Life Insurance 401k Matching and FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance (Hospital, Accident, Critical Illness) Discounts on Vehicles, Services, and Parts