Operations Supervisor

Title: Community Operations Supervisor Unit: MOCJ - Post Release Services (RISE) Reports to: Director, Jail/Community-Based Services Status: Full Time; Regular; Exempt Salary Range: $70,000 to $75,000 annually Location: Long Island City and NYC Jails Days/Hours: 35 hours a week, (various shifts) Organization Overview:The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens. Position Summary:Under the supervision of the Director, Jail/Community-Based Services, theCommunity Operations Supervisor (COS) provides guidance and supervision to the team of Transition Coordinators based on "best practices." The Community Operations Supervisor helps to ensure the implementation of quality services to clients, the accurate collection and assessment of data and submission of quality reports, and provides administrative support for the unit. Core Competencies:Mission and FitEmbodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done. Participant Centered: The Community Operations Supervisor (COS) will prioritize the well-being and successful reintegration of incarcerated individuals into society. This includes actively engaging with and supporting them throughout their time in custody and upon release. The COS will prioritize and foster a culture of respect, communication and mutual support to empower staff and incarcerated individuals. Collaboration: The COS should be comfortable collaborating with staff at all levels (senior staff and peers) within RISE, Education and Employment Services, and other department areas to understand complex problems and create solutions to reduce barriers to housing. This individual will build and maintain positive relationships with external providers, engage in interagency cooperation and achieve shared goals and objectives. The COS should be comfortable leading group conversations and facilitating meetings. The COS should be able to prioritize effectively as new projects come up and communicate project progress routinely. Leadership & People Management: The COS will inspire and guide staff and participants, provide constructive feedback, and foster a strong professional culture. The COS will effectively assign tasks, ensure clear ownership, and support accountability. The COS will communicate clearly and empathetically, practicing active listening and building strong rapport. The COS will handle disputes fairly, efficiently, and with professionalism. Essential Duties and Responsibilities: Provide administrative support, training, supervision and programmatic guidance to the staff, while ensuring the delivery of quality services to clients;Assist the Director with program operations in the jail and in the community, including discharge planning, transportation, housing, care management, employment, education, behavioral health, and other wraparound services;Provide clinical oversight to support the program and staff and to address clinical concerns and crises;Utilize clinical skills to educate staff on best practices including de-escalation of programmatic issues;Support with administrative tasks such as approving timesheets, creating calendars, organizing schedules, and preparing performance evaluations;Work with the Director on the collection, assessment, and accounting of data and reports related to the achievement of program outcomes;Act as a liaison between DOC and Fortune, and other agencies in the Criminal Justice Reentry Network (CJRN);Provide support and supervision to the staff to ensure successful achievement of all jail and community-based outcomes, including those related to: discharge preparation, skill-building activities, and community stabilization;Provide crisis management as needed;Help coordinate staff activities, meetings and trainings;Assist with coverage whenever Director is out of the office;Perform other duties as assigned. Qualifications:High school diploma or GED/HSE required, some degree of higher education preferred;At least three years of prior experience in a management/supervisory position preferred;Experience working in correctional setting and reentry preferred;Experience in providing services to individuals involved in the criminal justice system;Good computer skills, including the ability to write reports and enter data into a database;Strong counseling and facilitation skills;Strong administrative and organizational skills;Strong written, verbal and public speaking skills;Bi-lingual English/Spanish verbal and written skills a plus;A commitment to working with a diverse group of individuals involved with the criminal justice system;Ability to maintain composure and patience in challenging circumstances;Excellent team player; andFlexibility to meet program needs, such as moving between centers throughout the day;We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus. Physical Demands:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.