Support Consultant

Why join usAt Achievement Awards Group, you’ll be part of a collaborative team where learning, growth, and recognition are part of the culture. You’ll receive training, support, and the opportunity to build a career in one of South Africa’s leading customer engagement businesses.Key Responsibilities Handle inbound and outbound customer interactions professionally and efficiently. Resolve customer issues and complaints by following standard operating procedures. Gather relevant information to diagnose and address customer concerns quickly. Deliver accurate, solution-orientated responses tailored to each customer. Escalate complex cases when necessary and follow through to resolution. Maintain up-to-date product, process, and system knowledge. Ensure customer records are accurate and current. Adhere to all workplace policies, procedures, and compliance standards.