UPS Store Manager

About us The UPS Store is a small business in Durham, NC. We provide professional customer service and world class shipping, packaging, printing, shredding, notary services and postal services for individual consumers and small businesses. Our work environment includes: Modern office setting face to face customer service interactions We're looking for a highly motivated and experienced Manager to work in our retail store. The ideal candidate will be an expert in the sale of our products and services and has experience managing a UPS Store. A successful candidate will possess excellent communication skills, both writing and speaking. This position offers a lot of flexibility and the ability to work in an energetic retail environment with a great team. Position Title: Store Manager Job Summary:The Store Manager is responsible for overseeing the daily operations of the UPS Store, ensuring exceptional customer service, managing staff, and driving sales growth. This role requires strong leadership, organizational skills, and a customer-focused approach to achieve store goals and maintain a positive work environment. Key Responsibilities: Customer Service: Provide excellent customer service and resolve customer issues promptly and effectively. Train staff on customer service best practices and ensure adherence to company standards. Sales and Marketing: Develop and implement strategies to achieve sales targets and promote store services. Engage in local marketing efforts to attract new customers and retain existing ones. Staff Management: Recruit, hire, and train store employees, ensuring a skilled and motivated team. Conduct performance evaluations and provide coaching to enhance team performance. Operations Management: Oversee daily store operations, including inventory management, budgeting, and compliance with company policies. Manage financial transactions, cash handling, and store merchandising. Reporting and Analysis: Monitor sales trends, customer feedback, and operational efficiencies to identify areas for improvement. Prepare regular reports for upper management on store performance and financial status. Facility Management: Ensure the store is clean, well-organized, and properly stocked with supplies. Maintain equipment and coordinate repairs as needed. Qualifications: High school diploma or equivalent; college degree preferred. Previous experience in retail management or related field. Strong leadership and communication skills. Ability to work in a fast-paced environment and handle multiple tasks. Proficiency in basic computer applications and point-of-sale systems. Physical Requirements: Ability to lift packages weighing up to 50 pounds. Must be able to stand for extended periods and perform tasks requiring manual dexterity. Benefits: Competitive salary and performance-based bonuses Qualifications Must have previous managerial experience at a UPS store Proven experience in retail management and team leadership Strong skills in inventory management and control Proficiency with POS systems and cash register operations Excellent customer service and communication abilities Familiarity with purchasing and bookkeeping practices Certified Notary Public is a plus Bilingual or multilingual skills are advantageous Job Type: Full-time Pay: $20.00 per hour Expected hours: 30.0 – 40.0 per week Benefits: Employee discount Flexible schedule Shift: 8 hour shift Day shift Evening shift Morning shift Experience: Working at a UPS Store: 1 year (Required) License/Certification: Have you ever worked at a UPS Store location? (Required) Certified Notary Public (Required) Ability to Commute: Durham, NC 27713 (Required) Ability to Relocate: Durham, NC 27713: Relocate before starting work (Required) Work Location: In person