Director, Infrastructure

OverviewThis is a hybrid role. 2 days remote (Monday, Friday) and 3 days onsite (Tuesday-Thursday)The Director, IT Infrastructure is accountable for the strategy, reliability, and continuous improvement of the company’s enterprise technology services, including infrastructure engineering, cloud platforms, and operational governance.This role leads multiple technical and service delivery teams and serves as the primary owner of core IT operations that enable business continuity and teammate productivity across all locations. The Director balances long-term modernization initiatives with day-to-day operational excellence, ensuring systems are secure, resilient, scalable, and aligned with business growth.The position partners closely with Security, Applications, Finance, and Audit to manage risk, maintain regulatory compliance, and deliver a stable and high-quality technology experience for the organization.Who We AreAt CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.ResponsibilitiesInfrastructure Strategy & ArchitectureDefine and execute the multi-year roadmap for infrastructure and operations servicesLead hybrid cloud strategy across Azure, AWS, and Microsoft 365Establish standards for availability, scalability, resiliency, automation, and cost optimizationDrive lifecycle planning for compute, storage, networking, identity, and endpoint platformsEvaluate new technologies and vendors to modernize and simplify the environmentAlign infrastructure investments to business priorities and growth plansInfrastructure & Platform OperationsOwn availability, performance, and security of:Data centers and hosted environmentsCloud infrastructure (Azure, AWS, Microsoft 365)Core enterprise systems and identity servicesBackup, disaster recovery, and business continuity platformsEndpoint/device management platformsEnsure SLAs and operational targets are consistently achievedLead incident, change, and problem management practicesOversee monitoring, alerting, and operational health reportingProvide senior-level technical escalation and decision-makingReliability Engineering & Service ExcellencePromote reliability-focused practices, including monitoring, observability, automation, and root cause analysisOversee Site Reliability Engineering (SRE) functions to improve system stability and performanceReduce recurring incidents and operational risk through proactive improvementsChampion operational maturity and continuous service improvementRisk, Security & CompliancePartner with Information Security and Audit to maintain effective IT governance and controlsSupport SOX and PCI compliance across infrastructure and operational systemsEnsure appropriate access management, logging, backup, and recovery standardsParticipate in audits, assessments, and remediation effortsMaintain documentation and processes to support regulatory requirementsLeadership & Organizational DevelopmentLead managers and technical teams across infrastructure engineering, support services, and telecommunicationsSet priorities, capacity plans, and performance expectationsCoach and develop leaders and senior engineersFoster a culture of accountability, service excellence, and continuous improvementFinancial & Vendor ManagementOwn infrastructure and operations budgets and forecastingManage vendor relationships, contracts, and renewalsNegotiate hardware, cloud, telecom, and services agreementsBalance cost optimization with performance and reliability needsStakeholder PartnershipServe as the primary technology operations leader for business stakeholdersTranslate business requirements into scalable and reliable solutionsCommunicate risks, performance, and strategy to senior leadershipCollaborate cross-functionally with Security, Applications, Finance, and Workplace teamsScope of OwnershipHybrid cloud platforms (Azure, AWS, Microsoft 365)On-prem data centers and core infrastructureBackup and disaster recoveryEndpoint and device managementITSM platforms and operational toolingCompliance and operational controls (SOX/PCI)Multiple teams including managers, engineers, and support staffQualificationsRequired10+ years progressive IT infrastructure or operations experience5+ years people leadership experienceExperience leading both engineering and support functionsStrong knowledge of both cloud platforms and enterprise infrastructureExperience managing budgets, vendors, and contractsExperience supporting SOX/PCI or similar compliance frameworksExcellent communication and stakeholder management skillsPreferredMicrosoft cloud technologies (Azure, Intune, Microsoft 365)AWS cloud platform experienceExperience leading or overseeing Site Reliability Engineering (SRE) or reliability practicesITIL or service management frameworksTelecommunications/VoIP/UCaaS experienceMulti-site or distributed workforce support experience