Office Associate

Job Title: Office AssociateLocation: Bedford Park, ILIndustry: Home Services Industry (Field Operations Support)Compensation: $18–$25 per hour, based on experienceWork Schedule: Full-time, 1st Shift (6:00 AM – 2:30 PM) 100% onsite OR 2nd Shift (2:00 PM to 10:30 PM)Benefits: This position is eligible for medical, dental, vision, and 401(k), along with additional employer-sponsored benefits.About Our Client:Addison Group is hiring for our client, a well-established, family-oriented organization in the essential home services industry. The company has a strong team culture, emphasizes employee support and training, and operates in a fast-paced environment that plays a critical role in supporting field operations across a large service network.Job Description:The Office Associate plays a key role in supporting field technicians, dispatch teams, and internal operations by ensuring accurate documentation, smooth communication, and efficient workflow coordination. This position is highly interactive and requires strong multitasking skills, attention to detail, and the ability to thrive in a fast-paced, service-driven environment.This role includes working closely with technicians in the field, coordinating updates, resolving operational questions, and ensuring job details are accurate as they move through the system. The position is part of a collaborative office team that supports a large network of service professionals.Key Responsibilities:Communicate with field technicians, dispatch teams, and internal departments via email, phone, and MS TeamsProvide real-time support by resolving questions related to scheduling, job details, pricing, and service updatesReview, process, and verify job documentation to ensure accuracy across systemsEnter and maintain accurate data in internal platforms and tracking systemsCoordinate daily workflow to support technicians and ensure timely job completionAssist in troubleshooting operational issues and routing information to appropriate teamsSupport payment processing and ensure proper documentation is recordedMaintain organized records and uphold data integrity standardsContribute to a collaborative team environment focused on efficiency and responsivenessQualifications:Strong computer skills, including proficiency in Microsoft Office (especially Outlook, Excel, and Teams)Excellent customer service and communication skillsStrong organizational abilities and attention to detailAbility to manage multiple priorities in a fast-paced environmentProblem-solving mindset with the ability to think quickly under pressureTeam-oriented with a positive and proactive attitudeComfortable working in an operational, service-driven office settingAdditional Details:Onsite parking availableTeam-oriented environmentExtensive 30-day training program providedHigh-volume communication role requiring responsiveness and adaptabilityPerks:Strong, supportive team culturePaid holidays and PTO401(k) with company matchEmployee discounts (cellular and other programs)Credit union accessStable, long-term direct hire opportunityStructured training and clear onboarding processAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.