RIDESTORE CUSTOMER CARE SPEC

Customer Service Representative Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancy and to establish an eligibility list to fill any future vacancies that may occur in the next six months.Education and/or experience: High school diploma or equivalent is required. Two years of administrative support experience preferred. Face-to-face customer interaction preferred. Basic experience balancing and reconciling financial accounts in a customer service environment required. Must have excellent interpersonal, verbal, and written communication skills. Must have knowledge of Microsoft Office Suite. Directly related experience may be substituted for education on a year-for-year basis.Interview selection process: The selection process may include one or more components to demonstrate applicants' knowledge, skills, and abilities in job-related areas. These may include exercises such as practical demonstrations, written communications, oral interviews, and/or competency assessments.Summary: Serves as the central point of customer service for customers requesting face-to-face investigation and restitution for concerns related to MARTA's Automated Fare Collection (AFC) System for fare media concerns, equipment disputes, Mobile Ticketing System, and breezecard.com accounts. Reconciles sales receipts, maintains accurate inventories of media, and serves as custodian over a working fund. Assists customers with registering their Breeze Cards. Collects and enters relevant information into the customer database. Assembles all documentation for the preparation of daily deposits. Provides recommendations to MARTA's management to reduce and resolve negative trends. Assists in special event activities to ensure sale of media at designated locations.Essential duties and responsibilities:Serves as the central point of customer service for customers requesting face-to-face investigation and restitution for concerns related to MARTA's Automated Fare Collection (AFC) System for fare media concerns, equipment disputes, Mobile Ticketing System, and breezecard.com accounts.Reconciles sales receipts, maintains accurate inventories of media, and serves as custodian over a working fund. Assembles all documentation for the preparation of daily deposits. Assists customers with registering their Breeze Cards. Collects and enters relevant information into the customer database.Conducts in-depth investigations on recurring transportation and maintenance issues to resolve customers' complaints and concerns. Prepares reports and transaction summaries.Provides information to patrons on bus and rail service disruptions, special events, services, and MARTA policies and procedures.Perform other duties as assigned.Certificates, licenses, registrations: N/APhysical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to handle or feel; reach with hands and arms; and talk or hear.Americans with Disabilities Act: If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.Salary grade: 13Classification: Non-ExemptNumber of openings: 1Salary range: $40,413 Min- $60,620 Max