Technical Support Specialist

The Technical Support Specialist is responsible for all general customer inquiries and requests. They provide technical support on products and offer solutions via phone, email, or fax.Key ResponsibilitiesProvide customer service support\Troubleshooting to Customers for SmartTruck, Smartlynx applicationsMonitor key system components of message center and software applications and follow operational procedures for notification and issue resolutionFollow procedures for issues requiring outside assistance to assure prompt resolution Utilize the customer notification system for service disruption issues & resolutionHandle and support registration activityMaintain and increase product knowledge through study and trainingCommunicate with sales regarding customer issuesOther job duties as assignedQualificationsMinimum 2 (two) years’ experience in customer service field - requiredDegree in Electrical or Computer engineering - preferredProficient in computer software including MS Office, Web, Support TrackingExcellent written and verbal communication skillsDetail oriented and organizedHigh tech hardware and SaaS support experience a plus WA1CompensationEmployee Type: HourlyCurrency: USDSalary Minimum: 50,000Salary Maximum: 60,000Incentive: NoDisclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.For more information on AMETEK's competitive benefits, please click here.AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.