Assistant Manager, Tasting Room & Events

Company DescriptionFounded in 2010 by brothers Carter and Todd Oosterhouse, Bonobo Winery showcases the exceptional quality of Northern Michigan wine while celebrating the region’s natural beauty. Located in Traverse City, MI, the winery spans 50 acres, with 20 acres dedicated to vineyard cultivation. Guests enjoy a spacious tasting room with cozy seating areas and a 2,500 sq. ft. deck offering stunning views of West Bay. Bonobo is renowned for its premium wines, relaxed ambiance, and curated small plates, providing visitors with an unforgettable experience.Role Summary:  The Assistant Manager, Tasting Room & Events will be highly talented at balancing the delivery of an exceptional guest experience while maintaining focus on expertly executing events. As part of the winery management team, this role will be responsible for managing functions in creative and proactive ways and providing support and leadership to staff to ensure a high standard of service.Responsibilities:EventsLead the ideation, creation and execution of winery directed events and programs such as wine club dinners, charitable events, seasonal events, etc.Manage the logistics and execution of privately booked events such as weddings, rehearsal dinners, showers, corporate events, etc.Develop and implement comprehensive pre & during event execution plans, including timelines, checklists, budgets, and resource allocation.Coordinate with clients to understand their vision and requirements for each event.Ensure events are executed flawlessly, meeting client expectations and Bonobo standards.Support the back of house hospitality manager on event bookings, pre planning logistics and client communication.Conduct post-event comms to assess successes and areas for improvement.Collaborate with marketing teams to promote the Winery eventsOversee the event spaces, ensuring they are prepared and well maintained for various events including proper maintenance, cleanliness, and safety.Tasting RoomAssist in management of the day-to-day operations of the tasting room, including opening and/or closing duties, overseeing staff, and guest activity.Provide excellent and professional customer service to guests, including answering questions about wines, making recommendations, and processing sales in a fast paced environment.Manage the scheduling, planning and execution of winery experiences including Bonobo’s reservation system.Promote and educate staff and guests on Bonobo Winery programs including private events and winery eventsMaintain a clean and organized tasting room environment.Coordinate with various vendors and suppliers that support the tasting room and events.QualificationsBachelor's degree in hospitality or similar field2+ years of relevant experience in the restaurant, events or hospitalityProven experience in event executionAttention to detail and an eye for creative, stylish, polished aestheticAbility to work independently and as part of a teamMotivated & versatile self starter who is OK with wearing many hats and being team playerExceptional organization, time management and multitasking skillsStrong problem-solving skills with a proactive and decisive mindsetFlexibility in work week makeup–available weekdays, weekends and holidays.Able to stoop and bend , stand for long periods of time and lift up to 40 poundsA passion for wine & learning is a bonus.