Third Shift Service Desk Analyst

OverviewGDC IT Solutions is seeking a Full Time Third Shift Service Desk Analyst to work remotely.Position OverviewAs a Full Time Service Desk Analyst, you will be responsible for providing front-line support to end users by answering calls and emails, troubleshooting technical issues, and guiding users through solutions. You'll handle a range of support requests-from basic IT questions to more complex issues-while accurately documenting each interaction and escalating advanced problems when necessary. This role supports requires strong communication skills, patience, and the ability to work effectively in a fast-paced, customer-focused environment.ResponsibilitiesTake customer calls, and emails and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportGuide callers through troubleshooting, navigating the company site, or using products or servicesCollaborate with other call-center professionals to improve customer serviceAccurately document all service calls within the prescribed call tracking mechanism*Minimum QualificationsExceptional Interpersonal, verb, and written communication skills.Working knowledge of PC Hardware configurations and troubleshooting.Great active listening skills.Experience deescalating caller issues in an enterprise environment or experience in an environment that has highly structured escalation process.Knowledge of desktop operating systems.A patient and empathetic attitude.Strong time management and organizational skillsAdaptability and flexibility.Comfortable working in fast-paced environments.Phone skills, including familiarity with complex or multi-line phone systems.Preferred ExperiencePrior experience supporting 30-40 calls regarding non-technical end users' issues in a large corporate environment.Experience with Active Directory.1+ years of experience supporting desktops/laptops/printers in a production Support Center environment.What We Do:Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.Why Work for GDC?Cutting Edge Technology and InnovationCareer Growth OpportunitiesEmployee-Centric EnvironmentComprehensive Benefits PackageHoliday and VacationEqual Opportunity Workplace:GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.#INDVisit our Career Center for the latest employment opportunities.Global Data Consultants, PA USA