Lost & Found Associate - Baltimore International Airport - BWI - Part Time

$19 - $20 / hourIn addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.Work Hours: hours will vary, weekends and holidays may be requiredBENEFITS For Part-Time HiresSmarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday OvertimeCompany BackgroundSmarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.BASIC FUNCTIONPerform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.Key ResponsibilitiesUnderstanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries. Collect lost and found items found within the terminal and process promptly. Calculate and forward found items to customers by way of shipping. Track shipments to ensure they are delivered to customer. Provide excellent customer service and attention to detail. Maintain high ethical standards and professionalism. Multitask and prioritize as necessary to meet customer needs. Represent the company with integrity and dedicationOther duties as assignedSkillsExcellent office and computer skillsStrong organizational, communication and verbal skillsAbility to project a professional and knowledgeable demeanor. Cash handling experienceGood problem solving and decision-making ability. Excellent oral and written communications skillsBasic math skillsExperienceProven customer service skills. General knowledge of BWI Airport and its Terminals. Experience in a customer-facing role. QualificationsComputer and Smart Phone proficient. Meet airport badging requirements. Must be fluent in English both speech and writing skills. Bi or Multilingual preferred. EducationHigh school diploma or equivalent requiredCERTIFICATIONS/LICENSESAbility to get Airport Badge is requiredPhysical RequirementsPush/Pull/lift up to 50 lbsWalk and stand for duration of shift