Operations & Client Services Coordinator

About This Role We are seeking a dynamic and proactive Administrative and Operations Assistant / Coordinator. We are looking for someone with exceptional organizational instincts, a genuine love of process, and the ability to manage multiple moving pieces without dropping anything. You will be the operational backbone of this business handling the administrative and client-facing work that keeps everything running. When things are busy (payroll processing days, quarterly tax deadlines) you move fast and stay accurate. When things are slow, you work the backlog: cleaning up records, documenting processes, researching, and building the internal infrastructure that makes busy days easier. There is always something useful to do here. The ability to find it without being told is part of the job. You will work directly alongside the owner in person. This is a close working relationship in a small office environment. What You Will Do: Daily and deadline-driven: Monitor and process incoming payroll reports and file them accurately Handle client communications: answering questions, following up, keeping clients informed Log requests as they arrive, route them appropriately, and track resolution Run daily reports, client account reviews, and perform balance checks Scan incoming documents, log them, and create tasks from them On a recurring basis: Assist in the filing of quarterly payroll tax reports once completed Update and maintain client notes and account records Research and respond to requests from clients, agencies, and partners. When the pace is lighter: Build and maintain standard operating procedure (SOP) documentation Conduct client file audits for completeness and upcoming deadlines Research topics assigned by the owner Manage and schedule social media content Build prospect lists and support business development activities Identify and flag internal process gaps What We Are Looking For: This role is the right fit if you: Find satisfaction in a clean, complete checklist Close loops without being followed up on Can hold structure for someone else, not just yourself Handle repetitive tasks with consistent accuracy, not declining attention Are comfortable telling a client "I don't know, but I will find out" and then actually finding out Can shift between urgent deadline work and self-directed backlog work without losing momentum Are genuinely curious and can research unfamiliar topics effectively Are comfortable asking questions when something is unclear rather than guessing Administrative or coordinator experience that translates well: Legal assistant, paralegal, or law office administration Bookkeeping or accounting office support Medical or dental office coordination Any administrative assistant or coordinator role where deadline accuracy, client communication, and document management were core responsibilities Industry knowledge is not required. It can be taught. Organization and follow-through cannot. Pay: $18.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Health insurance Paid time off Application Question(s): This is a fully in-person role in Sandy, UT, Monday through Friday. Are you able to work onsite at this location? Describe a situation where you had to track and follow up on multiple outstanding items at once. How did you keep things from falling through the cracks? (2-4 sentences is fine.) Experience: administrative, coordinator, or office support: 1 year (Preferred) Work Location: In person