State Licensed Launch Support Specialist

A company is looking for a Launch Support Specialist who will interact with customers and ensure quality assurance for service orders. Key Responsibilities Provide high-level customer service and technical support for products Schedule service orders and maintain communication with customers regarding appointments Conduct account audits and act as a liaison between properties and the Launch Account Manager Required Qualifications Associates Degree in General Business preferred or a minimum of 1 year of operational experience in customer service Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support Active and clean state-issued driver's license in the state of hire Ability to work nontraditional schedules, including evenings, weekends, and holidays Must have DSL or high-speed internet service with specific speed requirements