Technical Program Manager, Service Infrastructure

Role Description As a Technical Program Manager in Infrastructure, you will drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you will be responsible for planning, communications, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. The ideal candidate will deliver exceptional results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You’ll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. Responsibilities include: Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and create solutions spanning multiple domains. Defining and producing high quality written proposals, communications, and documentation. Helping define the frameworks, async platforms, and tooling used to write and operate all Stripe products. Partnering with Engineering Managers, Tech Leads, Engineers, and other Technical Program Managers to define, scope, and drive large migration programs to conclusion. Shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs. Developing, implementing, and iterating on program management techniques, frameworks, and KPIs to achieve goals with well-defined success criteria. Elevating the execution muscle of engineering teams around you and training them to be better at delivery where needed. Influencing peers/stakeholders and building consensus while dealing with ambiguity. Leveraging data and acquired knowledge to drive strategic decisions at an engineering leadership level. Creating widely circulated plans, driving consistency, clarity, and building alignment across teams. Operationalizing and executing critical cross-functional programs spanning Stripe engineering organizations. Qualifications 7+ years of software engineering, systems engineering, and/or technical program management experience. Experience with developer products or open source projects. Experience in distributed systems, software libraries/frameworks, and service-oriented architectures. Excellent analytical skills; ability to digest complex information, distill it, and make recommendations and proposals. Track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging norms, and thought leadership. Very strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization. Ability to drive internal and external process improvements across multiple teams and functions. Experience operating autonomously and rapidly, leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Requirements Comfortable working in a fast-changing environment as the AI tool chain continues to evolve. Experience in core infrastructure such as database, cloud compute, networking, and services. Flexible in approach to TPM and adapt to what customers need. Background in technical program management specifically working in software infrastructure. Comfortable working with geographically distributed teams. Empathetic to customer needs but visionary enough to not just deliver a faster horse. Excited about collaborating with teammates across Stripe’s organization.