Sales Representative - Associate

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.Job SummaryPumpkin is seeking a Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business, following up on leads through outbound calls and emails, and providing best-in-show service to prospective clients.Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.Job Location: Remote – United StatesThis position is remote, and you will work from a home office. Occasionally, travel to the nearest office may be required for in-person activities such as team meetings, training, and culture-building events.Main ResponsibilitiesMaintain a robust sales pipeline as you complete 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing outbound calls to warm leadsProvide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the saleAnalyze customer motivation by gathering information and exploring concerns while handling objections with easeAct as a brand ambassador, establishing and building on positive experiences customers and potential customers have with PumpkinActively collaborate with your team to provide the best customer experienceParticipate in team meetings, elevating ideas around how to close more sales and/or improve the customer experienceBasic QualificationsActive Property & Casualty Insurance LicenseEvening and weekend availability requiredBandwidth/internet requirements up to 30 Mbps (Download) and 5 Mbps (Upload)2 years minimum experience in an outbound sales environment with a proven track record in DTC sales, successful lead generation and new business developmentSelf-motivated with a results-driven approachAbility to work in a fast-paced startup environmentAdaptable and willing to take on new challengesRoll-up-your-sleeves mentality and a proactive approach to problem-solvingFluent English communication skills required to interact with customersPreferred QualificationsExperience in the insurance or animal health industries#PUMPKINAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)Interview Technology NoticePlease note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging NoticeIf you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying “STOP.”