Global Services Initiatives and Process Excellence Director

Job Summary:The Global Services Initiatives and Process Excellence Director is responsible for driving high impact Procure to Pay (PTP) and Credit to Cash (CTC) initiatives while expanding the Global Services function into a mature best in class organization. This role drives standardized service delivery, performance management, and continuous improvement across global finance operations, with a strong focus on SLAs, metrics, customer engagement, and value realization.The role partners closely with finance delivery teams, IT, and business leaders to deliver scalable, efficient, and customer centric services.Job Duties:Leads end‐to‐end execution of PTP and CTC process transformation initiatives, including process standardization, system enablement, and operating model designOversees and develops the Global Process Leads in the PTP and CTC areasOversees initiatives across various accounts payable, vendor management, cash management, receivables, billing, collections, dispute management, and cash applicationPartners with IT and finance teams on ERP, workflow, and automation projects, (e.g., AP automation, billing enhancements, credit and collections optimization), focusing on delivering best in class processesEnsures controls, compliance, and audit requirements are embedded into all PTP and CTC processesDefines knowledge management strategy to ensure each process in OTC and PTP have fully documented SOPsEstablishes and scales an Operational Excellence framework for Global ServicesOwns performance management across Global Services, ensuring transparency, accountability, and continuous improvementDrives root cause analysis and corrective actions for SLA misses, quality issues, and customer pain pointsEmbeds Lean, Six Sigma, or similar methodologies to improve cycle time, quality, and costDefines and institutionalizes operational metrics across PTP and CTCDevelops executive‐level dashboards and operational reviews to communicate performance, trends, and improvement opportunitiesBuilds strong relationships with internal customers, balancing service quality with cost and standardization objectivesIdentifies, prioritizes, and delivers continuous improvement initiatives across PTP and OTC processesEstablishes a demand pipeline of improvement ideas and manages execution through disciplined project governanceOther duties as requiredSupervisory Responsibilities:Monitors and provides performance feedback of all personnel reporting to this position throughout the performance yearEnsures all direct reports are effectively trained on systems and processes related to the finance departmentPrepares and conducts annual performance reviews for all direct reportsAssists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriateQualifications, Knowledge, Skills, and Abilities:Education:* Bachelor's degree required; focus in Finance, Accounting, Business, Operations, preferredExperience:Ten (10) or more years of experience in finance operations, shared services, or transformation roles requiredLeadership experience delivering PTP and CTC projects at scale, requiredExperience designing and managing SLAs, KPIs, and service frameworks requiredLicense/Certifications:* Six Sigma Green Belt, preferredSoftware:* Proficiency with Microsoft Office Suite, specifically Word and Excel, required* Oracle Financials or similar software experience, preferredLanguage:* N/AOther Knowledge, Skills & Abilities:Strong understanding of finance processes, controls, and operational metricsDemonstrated ability to lead cross‐functional initiatives and influence senior stakeholdersStrong organizational abilities and problem-solving skillsExcellent verbal and written communication skillsFinancial acumenAnalytical abilityExcellent time management skillsProject management skillsIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.National Range: $175,000 - $190,000Maryland Range: $175,000 - $190,000NYC/Long Island/Westchester Range: $175,000 - $190,000