Remote Workforce Forecasting & Scheduling Analyst

AFMC is seeking a Workforce Management Analyst to ensure call center staffing aligns with forecasted demand and service level objectives. The role emphasizes analyzing call volume, productivity, and trends to drive scheduling decisions and real-time adjustments. You will collaborate with operations to optimize resources, produce dashboards on service levels and occupancy, and contribute to continuous process improvements within a dynamic call center environment. #J-18808-Ljbffr