Senior IT Network Engineer

Job Description Job Description TACTICAL JOB REQUIREMENTS Lead the design, configuration, implementation, and project management of customer-facing products deployed in customer IT infrastructures. Serve as the primary internal and customer-facing cybersecurity subject matter expert (SME), ensuring IT systems adhere to industry best practices, security requirements, and meet compliance standards (e.g., SOC 2) Apply working knowledge of physical, virtual, and cloud solutions (e.g., AWS, Azure) regarding product design, integration, debug, support, and documentation Own and manage product configurations and standards for network hardware, operating systems (in-depth Windows knowledge required), and database connectivity (SQL experience preferred) Expertly navigate and integrate proprietary systems within complex customer IT organizations and diverse network infrastructures Provide high-level, "hands-on" technical assistance and troubleshooting, including potential onsite customer support for complex installations, maintenance, and critical issues Authors operations, service, and customer facing product documentation, e.g., SOPs for installing, configuring, operating, and maintenance Ownership for performance metrics and continuous improvement Support the internal company network infrastructure. Performs other duties as necessary for the business QUALITATIVE JOB REQUIREMENTS Act as the primary point of contact for IT technical inquiries, relationship building, and issue resolution regarding deployed networks and system health Collaborate closely with customers to capture technical needs ("Voice of Customer") and translate them into achievable network and system specifications Inspire collaboration and build strong, trusted technical relationships with both internal teams and external customer IT organizations. Lead the full lifecycle of technical projects, including network/system design & integrations, hardware configurations, and new customer deployments to ensure delivery is on time and within budget. Proactively identifies risks and institutes mitigation strategies EXPERIENCE Bachelor's degree in computer science, Information Technology, or a related field 5-8 years of relevant work experience, with a focus on advanced network administration and security Fluent in network infrastructure and design, network security, database architecture and an in-depth knowledge of Windows operating systems Working knowledge of cloud systems and support, e.g., AWS, Azure Proven experience successfully managing technical IT projects, including external customer-facing deployments and internal infrastructure upgrades Strong leadership, organizational, problem-solving, and communication skills Must be a US Citizen and able to pass federal and state background checks. Highly Desirable Experience o Network Infrastructure Certifications, e.g., CompTIA Network+, Security+ o Cisco Certifications: CCNA (Cisco Certified Network Associate); CNP (Cisco Certified Network Professional) o ITIL Foundation certification o Experience working in a SOC 2 environment o Database Administrator (DBA) o Experience administering and migrating MS Access and SQL databases o Working knowledge of C++ or related programming skills o PMP, PRINCE2, Agile, or other applicable project management certifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing this job, the employee is regularly required to talk or hear * Frequently required to stand and sit * Occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Transition from standing and sitting often * Required specific vision abilities might include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus * Occasionally lift and/or move up to 10 pounds * May travel domestically and internationally, causing long periods of sitting time * May be asked to stand for 4+ hours during visits to customer sites WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * General office and electronics manufacturing environments where the noise level is usually low to moderate * Daily exposure to PCs and IT networks * Work in prisons, correctional facilities, and other secure environments * Exposure to low dose x-ray machines * Possible international and domestic travel Company Description Tek84, Inc. develops and manufactures high-technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x-ray imaging products. Our products rapidly and safely screen for weapons, explosives, drugs, and other contraband. We sell the #1 High Security X-ray Body Scanning system in the United States. Visit www.tek84.com for more information about the company. Company Description Tek84, Inc. develops and manufactures high-technology security products for screening and surveillance. For over three decades, we have pioneered the use of ultra-low-dose x-ray imaging products. Our products rapidly and safely screen for weapons, explosives, drugs, and other contraband. We sell the #1 High Security X-ray Body Scanning system in the United States.\r\n\r\nVisit www.tek84.com for more information about the company.