Table Games Supervisor

Table Games Supervisor Position SummaryThe basic function of a Table Games Supervisor is to ensure positive guest relations within the table games pit, assist dealers, ensure the integrity of guest play, and offer assistance to resolve guest concerns. The Table Games Supervisor is responsible for providing quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, the Table Games Supervisor is responsible for assisting management with documenting observations and providing suggestions in all areas to improve the overall business.Though the Table Games Supervisor's primary focus is the activity within the Table Games area, the supervisor may assist with casino promotions & player tracking. The Table Games Supervisor is responsible for notifying surveillance and the Casino Shift Manager of any suspicious activity.Dealer Position SummaryThe basic function of a 21 dealer is to provide prompt, courteous and accurate service to the casino guest. The 21 Dealer is responsible for greeting guests, dealing a clean and enjoyable blackjack game, and ensuring guest satisfaction.Qualifications & RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.GamingMust be registered with the Nevada Gaming Control BoardMust be at least 21+ years of ageExperienceProven team and leadership experienceUnderstanding of the casino environment and table games department - 2+ YearsSkill, Knowledge, and AbilitiesKnowledge of Blackjack, Craps & RouletteExceptional customer service skillsAble to communicate with the public effectivelyAble to communicate effectively to a variety of audiencesMust be available to and willing to work all shifts requiredMust adhere to all guidelines and policies established in the Employee HandbookSuperior judgment, responsible and able to deal well with othersProblem Solving-must be able to identify and resolve problems in a timely mannerMust be able to utilize time efficiently and independentlyMust have strong oral and written communication skillsMust demonstrate accuracy and thoroughness and monitor own work to ensure qualityMust be able to adapt to change in a positive manner and deal with frequent change, delays, or unexpected deadlinesMust be dependable, able to follow instruction, and respond well to feedbackAble to provide and support a vision and direction