Assistant Solution Manager

Company Description Benefitfirst provides benefits administration solutions that use proprietary technology to streamline and optimize employer benefits programs. Our solutions are designed to adapt to evolving employer needs while ensuring eligibility accuracy from onboarding through each customized employee enrollment. By maintaining accurate, audited eligibility data, Benefitfirst helps employers achieve precise deductions, billing, and claims processing. This reduces administrative complexity and confusion around employee benefits for both employers and employees. The company focuses on delivering reliable, data-driven benefits administration that supports operational efficiency and compliance.Role Description The Assistant Solution Manager plays a key support role within our Client Services team, providing day-to-day assistance to Solution Managers, clients, and business partners. We are seeking motivated, detail-oriented professionals who thrive in a collaborative and fast-paced environment.In this role, you will help develop and maintain critical client-facing and internal resources during onboarding and annual renewal periods. Responsibilities include assisting with system setup guides, enrollment materials, and ensuring all deliverables are completed accurately and within established timelines.Primary Responsibilities:Support the Solution Management team by demonstrating initiative, critical thinking, and a solutions-focused approach when assisting clients and business partners.Develop expertise in the company’s proprietary benefits administration platform.Process transactions in our proprietary platform related to client support tasks and daily operations.Assist in the creation, maintenance, and delivery of onboarding and renewal materials.Deliver exceptional customer service through timely, accurate, and professional completion of responsibilities.Monitor deadlines and prioritize tasks effectively to ensure service expectations are met.Continuously develop skills and industry knowledge to grow into a future Solution Manager role.QualificationsExcellent verbal and written communication skills.Strong interpersonal and customer service abilities.Exceptional organizational skills with strong attention to detail.Ability to work both independently and collaboratively within a team environment.Strong critical thinking and problem-solving capabilities.Ability to manage multiple priorities in a deadline-driven environment.