Hybrid VP of Contact Center Operations & AI Transformation

A healthcare services leader is seeking a Vice President for Contact Center Operations to direct the strategy and modernization of member and provider contact centers. This role involves overseeing a hybrid model with multiple teams, focusing on transforming service delivery through AI-driven automation and omnichannel integration. The ideal candidate will have extensive experience in healthcare operations and recognized leadership in large-scale contact centers. The position is hybrid, requiring three days a week at the office in New York City. J-18808-Ljbffr