Music Festival Ticketing Intern - (Santa Ana, CA)

Company Overview:FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client's fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry.Event Overview:You will be working as ticketing event staff in Santa Ana, CA for two music festivals, Old School Love Festival on March 21st and Los Darks Festival on March 28th. As an Ticketing Intern with FanGate Solutions for Old School Love and Los Darks Music Festivals, you will have the opportunity to gain experience in ticket sales, ticket operations, event management and guest services. Your role will be assisting with Will Call tickets, selling festival tickets, scanning tickets for entry, troubleshooting ticketing issues at the entry of the facility, and handing out the appropriate wristband credentials. Once your shift is complete, you are allowed general admission into the music festival.Responsibilities:Aid guests with accurate festival informationProvide problem solving techniques to assist all customer inquiries and concernsAccurately scan and validate all festival ticketsDistribute appropriate wristband credentialsFulfill Will Call ticket orders accurately and efficientlySell Walk Up Festival tickets to attendeesRepresent FanGate Solutions and its clients in a professional and ethical mannerPunctual and self-motivated with an attention to detailCommunicate all pertinent information with clients and guestsProvide & maintain the highest level of customer service to clients and guestsPerform other duties & responsibilities as assigned by managersQualifications and Requirements:Willing to travel to local and/or out of state venuesAbility to work untraditional hours including weekends, evenings and some holidaysCollege student majoring in hospitality, marketing, sport management, communications or related fields is a plusEager to start & build a career in sports and live entertainmentAbility to deliver exceptional service by anticipating the guests' needs and resolving issues in a timely and professional mannerStrong interpersonal skills that complement a team-oriented work ethicTicket sales experience is a plusMust be neat and presentable at all timesMust be able to pass a background checkMust be 18 years of age or older with at least a high school diploma or GEDPay and Schedule:Pay is $16.90/hr.Saturday, March 21st: 11:00am - 9:30pmSaturday, March 28th: 11:00am - 9:30pmWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Job Questions:Are you local to Santa Ana, CA or driving distance to work event dates on March 21st and March 28th?