Microtransit Dispatcher

DescriptionMissionOur Core ValuesUnited - We share knowledge, experience, and ideas. We learn from one another because we trust one another.Caring - We care about our teams, clients, passengers, communities, and planet-because we are in the people business.Effective - We deliver what is right and fair, with no compromise, in every action we take.Daring - We rise to new challenges and seek new heights-always pushing forward, never standing still.Safety - Safety is paramount in every decision, every endeavor, and every environment.Position SummaryThe Dispatcher - Microtransit is responsible for managing evening and late-service microtransit operations using the SPARE platform. This role ensures safe, efficient, and customer-focused service delivery by monitoring real-time vehicle performance, coordinating Operators, responding to service disruptions, and supporting rider communications.As a critical operational role during peak variability hours, the PM Dispatcher helps maintain service reliability, manage trip adjustments, and ensure customers and Operators are supported throughout the service window.The PM Dispatcher reports to the Operations Supervisor / Operations ManagerHigh school diploma or equivalent required.Previous dispatch, transportation, customer service, or call-center experience preferred.Experience in transit, microtransit, paratransit, or transportation operations strongly preferred.Essential Functions / Key ResponsibilitiesMonitor active microtransit service using the SPARE dispatch platform.Track trip progress, vehicle locations, pick-ups, drop-offs, late trips, no-shows, and missed trips.Manage real-time service adjustments, including reassigning trips or runs as necessary.Communicate directly with Operators via radio, tablet messaging, or phone.Check in and support PM Operators throughout the shift.Address Operator questions related to trips, routing, schedule changes, or customer concerns.Coordinate vehicle change-outs, road calls, and service interruptions in collaboration with Supervisors and Maintenance.Ensure Operators follow proper procedures, safety protocols, and SPARE workflows.Respond to rider inquiries, concerns, and service disruptions professionally and empathetically.Provide customers with accurate trip information and status updates.Escalate complex customer situations to Supervisors or Management when appropriate.Support ADA-compliant service delivery and proper service language.Accurately document callouts, late trips, no-shows, incidents, and service changes in SPARE and internal communication tools.Maintain clear shift notes and handoff documentation for AM Dispatch or Operations leadership.Utilize internal communication platforms (e.g., Teams, email) to relay service updates and issues.Support RATP Dev USA's safety culture by identifying and reporting unsafe conditions or behaviors.Assist with incident and accident reporting following established procedures.Ensure compliance with VoTran policies, Operations Manual, and ADA requirements.Monitor service through end-of-day operations and vehicle returns.Ensure all trips are properly closed out in SPARE.Prepare accurate shift summaries and transition notes for the next operational day.Perform other related tasks as assigned in support of microtransit operations.KnowledgeUnderstanding of demand-response or microtransit service models.Familiarity with dispatch operations and real-time service management.Knowledge of ADA service requirements preferred.SPARE platform experience preferred (or willingness to learn).SkillsStrong verbal and written communication skills.Ability to multitask, prioritize, and make decisions in a fast-paced environment.Strong organizational skills and attention to detail.Basic computer proficiency, including tablets and Microsoft applications.Professional customer service and conflict-resolution skills.AbilitiesAbility to remain calm and effective during service disruptions or emergencies.Ability to work independently and as part of a team.Ability to work evening and late shifts, including weekends and holidays.Ability to manage real-time operational pressure with professionalism.Ability to sit for extended periods while using multiple computer systems.Ability to communicate clearly in a busy dispatch environment.Ability to work flexible hours, including evenings, nights, weekends, and holidays.Start here and grow here. RATP Dev USA believes in promoting from within and providing learning and development opportunities for our team members. We take pride in preparing and developing future and existing leaders through our Grow Our Own Development and Mentorship Programs.When you join RATP Dev USA, you will have the ability to build your skills and knowledge in various areas through continuous learning (eLearning included) and leadership workshops.Leadership DevelopmentMentorship & CoachingSafety, Security, & Compliance TrainingTechnical and Soft Skill TrainingAnd much more...Microtransit Dispatcher: $18.19/HRBenefitsWe offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.We are an Equal Opportunity Employer & We Welcome Diversity to our Teams.ProfileMicrotransit DispatcherSalary: $18.19 / HRRATP Dev USA - RATP Dev USA - The Right MoveWe are transit. We make distances feel shorter and bring people together. We are a community.At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.