Guest Services and Front desk Associate-FT (12:30p-9p)

Front Desk Guest Services Staff LTHC Mission: Lafayette Transitional Housing Center, Inc. (DBA LTHC Homeless Services) is a non-profit organization which provides housing, offers supportive services and other opportunities that will support housing stability for people who are experiencing homelessness in our community. Job Summary: The Guest Services Staff assist LTHC guests in meeting critical needs, such as: food, clothing, meals, and such that may affect their housing. They will meet our guests' needs with an empathetic approach and by using compassion, flexibility, respect, and dignity. They will create an atmosphere of good hospitality while interacting with anyone facing a housing crisis and using our supportive services to become housed. Essential Functions: Assist guests in completing intake form to be enrolled in LTHC services Ensure guests are signed in appropriately utilizing HMIS Answer general questions, from guests and community (phone/walk-ins), in a friendly, courteous manner Distribute necessary items to guests in need (i.e. toiletries, laundry soap...) Assist kitchen staff with meal preparation and clean up, when needed Ensure the Engagement Center is clean and organized Ensure all supportive services are available and used appropriately Deliver appropriate disciplinary action to guests who are in violation of Center's policies Maintain documentation/statistical information to generate monthly reports Attend monthly staff meetings (additional meetings as needed) Additional Responsibilities Maintain confidentiality of all guests enrolled in LTHC services Contribute to a positive work environment Follow company policies and procedures All other tasks assigned by supervisor deemed necessary and is beneficial to the program and guests Job Type: Full-time and Part-time openings Rate : $14/hour LTHC is an Equal Opportunity Employer Individuals with lived homelessness experience encouraged to apply Job Type: Full-time Pay: $14.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Work Location: In person