Billing Administrator Supervisor

Job Summary The Billing Administrator Supervisor is responsible for the day-to-day operation of the Billing Administration team, participation in the hiring of staff, handling disciplinary actions and ensuring all customer and departmental communications are handled appropriately and in a timely manner. Responsibilities include- working closely with the team and providing coaching to ensure adherence to company policies and procedures, including reviewing and approving timecards on a weekly basis. Tasks Organizes, directs, and monitors daily activities of the Billing Administration team members. Monitors and analyzes productivity of the Billing Administration team members. Compiles status and KPI’s for management. Maximize staff productivity through effective workforce management. Examine workload volumes and prioritize work efforts to meet team goals. Ensure that all KPI’s for the teams are met. Knowledgeable of commonly used concepts, practices, and procedures within the cellular industry. Trains, motivates, and rewards Billing Administration team members. Coaches Billing Administration team members on performance goals as needed. Conduct meetings and training with subordinates as needed. Manage payroll and time-off requests for Billing Administration team members. Assisting escalated customers courteously, accurately, and efficiently. Fields questions from Billing Administration team; recommends corrective action to address customer complaints. Act in a professional manner, display active listening and superior customer service skills for both external and internal customers. Hires new staff and handles disciplinary actions that may result in staff terminations. Miscellaneous vendor contacts as needed. Analyze data from multiple sources to identify discrepancies, spot fraud and take appropriate action. Ensure process and procedure documentation is complete and up to date. Regard information as private, secure, and confidential. Adhere to attendance and punctuality standards as set forth in the employee handbook. Finding and addressing processes within the team that need improvement. Serves as the primary source of support for the Billing Administration team members. Other duties as assigned. Skills Required Be able to multitask and follow up with customers and staff when needed. Ability to work efficiently in a high-demand, team-oriented and fast-paced environment. Ability to express ideas clearly and concisely. Able to effectively communicate and conduct yourself professionally with fellow co-workers and be flexible with different personalities. Strong presentation, problem-solving and strategic planning skills. Requirements 1 year experience in a Billing Administrator role or equivalent. High school diploma or equivalent. Self-motivated, hard-working team player with proven outstanding organizational skills and detail-oriented. Ability to work independently and manage multiple tasks at once. Provide prompt, accurate, and courteous customer service. Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence in treating and caring for customers. Strong knowledge of cellular concepts, products, services, and policies within the cellular industry. Able to effectively communicate and conduct yourself professionally with co-workers and be flexible with different personalities. Willingness to work a flexible schedule and occasional overtime when needed. Possess a strong work ethic and team player mentality. Effectively utilize MS Office, MS Excel and the Internet. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period* 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&D insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Short-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Employee rewards program *Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. About Consumer Cellular Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive service discounts. The Scottsdale, AZ.-based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook and Youtube. Pre-employment background check and drug screen is required. Job Type: Full-time Pay: From $54,600.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Referral program Vision insurance Physical Setting: Call center Office Schedule: 8 hour shift Monday to Friday Overtime Supplemental Pay: Bonus opportunities Overtime pay Performance bonus Yearly bonus Work Location: Hybrid remote in Portland, OR 97223