IT Support Engineer
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A company is looking for an IT Support Engineer (Tier 2 - Help Desk).
Key Responsibilities
Serve as a Tier 2 escalation point handling both basic and complex IT issues
Troubleshoot and resolve problems related to desktops, applications, servers, networking, and virtualization
Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction
Required Qualifications
Minimum 5+ years' experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred
Associate's degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred
Proficiency in Windows OS support, Microsoft 365 administration, and Active Directory management
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs)
Hands-on experience with virtualization environments and terminal servers