Operations Support Associate - Remote

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.Handling support requests and procedures across the network.Assisting in training new hires.Continuous learning of new technologies.Supporting customers from multiple buildings in the area, as well as remote customers.Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Experience troubleshooting integrated and interdependent computer systemsExperience in a dynamic environment with a high degree of customer serviceCan lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. USA, WA, Kent - 23.50 - 37.74 USD hourly