Customer Service Rep

We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized, and can manage customer needs from initial inquiry through final delivery. The role supports strong client relationships by providing timely updates, accurate order handling, and dependable coordination across internal teams.Responsibilities:• Manage customer inquiries related to product selection, pricing, stock levels, and estimated fulfillment timelines.• Prepare and enter quotes, sales orders, and delivery requests with careful attention to customer specifications and order accuracy.• Coordinate with sales, production, dispatch, and logistics partners to monitor order progress and keep customers informed.• Resolve service issues, returns, and complaints with care while working toward timely and practical solutions.• Maintain accurate documentation of customer communications, order activity, and feedback within company record systems.• Assist with account-related follow-up and billing support when additional customer service attention is needed.• Recognize opportunities to recommend related products or services that match customer requirements.• Follow company expectations for workplace safety, attentive conduct, and service quality in all interactions.• Previous experience in customer service, order management, or a related support role.• Ability to communicate effectively with customers and internal departments in a fast-paced environment.• Strong attention to detail when handling quotes, orders, scheduling, and documentation.• Comfortable coordinating logistics-related information and responding to delivery questions.• Problem-solving skills with the ability to address concerns in a calm and detail-oriented manner.• Basic computer proficiency and experience updating information in business systems.• Dependable time management skills and flexibility to support seasonal scheduling demands.TalentMatch®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.