IT Support Manager

Job DetailsDescriptionThe IT Support Manager oversees implementation of company information systems, networks, and infrastructure. In addition, this role supervises and directs the daily work of IT support personnel and drives the implementation of IT strategy. The IT Support Manager ensures that technology aligns with business objectives, by delivering superior execution, scalability, and security across the organization. The IT Support Manager plays a pivotal role in understanding and supporting a positive employee experience through applicable use of technological resources.What We OfferAnnual salary of $80,000 - $85,000, based on experienceBenefits - Medical, Dental, & Vision401(k)10 days of PTO in Year 1Holidays + 2 Floating HolidaysEssential ResponsibilitiesLead and execute IT strategy to ensure systems and services align with business objectivesEvaluate, optimize, and enhance existing systems to improve performance, scalability, and cost efficiencyOversee IT business management functions, including budget, policy implementation, and strategic planning to maximize operational valueEnsure successful delivery of IT projects by proactively managing scope, timelines, and budgetProvide oversight and analysis of the company's investment in technology to ensure responsible use of resources and business needManage relationships with technology vendors and contractorsSupport seamless technology integration during organizational growth to enable efficient onboarding and system alignmentLead and develop IT support staff by allocating resources to meet support demandsServe as a technical and operational resource for the IT team, providing guidance, mentorship, and performance supportContribute to the development, maintenance, and execution of disaster recovery, business continuity, and cybersecurity plansOversee and coordinate activities of Managed Service Providers (MSP)Manage relationship with the MSP responsible for Level 1 IT supportDefine and monitor service expectations, escalation paths, and operational workflowsMonitor performance metrics against service levels (SLAs) and ensure accountability from MSP for resultsLead regular operational reviews with MSP to drive continuous improvementIdentify service or performance issues requiring escalation and recommend corrective actions for resolutionCore Leadership ExpectationsStrategic Development:Be a champion of the company's overall culture and commitment to patient careAlign strategic goals and resources to maximize profitabilityIdentify competitors, expansion opportunities, customers, markets, and new industry developments and standardsDrive organization innovation and changeCollaborate across the organization to identify needs and develop scalable solutionsWork on integration and post-acquisition teams as neededPerformance Management:Drive operational excellence to achieve the organization's financial goalsManage the company's finances, identifying ways to increase revenue and decrease costs, analyzing financial reports, and preparing operating budgetsDeploy data and research to drive business objectivesManage the daily operations and revenue generation of the company and ensure its continual growthMaintain compliance with the organization's policies and applicable regulatory guidelinesStaff Development:Build and lead creative, collaborative teams; develop people; and link performance to overall business objectivesGuide and evaluate the work of other employees, including peers, to ensure a healthy working environmentProactively recruit, hire, train, motivate and retain current and future leadersEducation, Experience, And CertificationBachelor's degree in information technology, computer science or related degree required7+ years of experience in information technology or an IT-related field required3+ years of experience in leading IT support teams requiredPrior technical employee and service management experience is preferredExperience working with healthcare facilities preferredAdvanced experience in IT networking and operations system support is preferredCompetenciesStrategic Relationship ManagementInterpersonal Communication SkillsLeadership & Influence SkillsCross-Functional CollaborationProcess ImprovementIndependent JudgementEmotional IntelligenceProblem Solving SkillsAccountabilityProject & Time ManagementGrowth & Development MindsetProfessional IntegrityPHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)Physical Demands:Sedentary work requiring prolonged periods of sitting at a computer workstationRegular use of hands and fingers for keyboarding and other standard office equipmentAbility to communicate effectively through verbal and written meansAbility to hear and understand spoken information in-person and via electronic meansVisual acuity to ensure the accuracy of work performed on screens and in documentsAbility to maintain focus and attention to detail for extended periodsWork Environment: This position is based in a professional office and/or remote office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.