Records Information Manager

Position Overview:The Records Information Manager is responsible for managing the department staff, off-site records warehouse, tracking and reporting operational statistics and progress, timely execution/delivery of user services and has knowledge of the Governance, Operation, Technology, Client Services and Knowledge Management specializations and enforcing compliance with departmental procedures.This position is open to applicants in Atlanta, Charlotte, Chicago, Dallas, Kansas City, Miami, Phoenix and St. Louis.Responsibilities:Allocates and distributes all active files creation and document filing workReviews difficult or exceptional service requests for accuracy before passing on to department staff for executionEvaluates office workload and adjusts staff resources to meet demands on a daily basis, including PTO coverage and overtimeMonitors performance of staff to ensure prompt, courteous, positive delivery of departmental services to all users within established guidelinesDirects special projects as requested by management, handling sophisticated data base searches and reports requested by lawyers, reporting findings and results to users and managementAnalyzes errors and complaints by users, directs and monitors corrective actions and reports results and resolutions to the affected usersMonitors and enforces compliance with existing procedures for all department staff, targets existing tasks for improvement and recommends changesMonitors and reports compliance with the Firm’s administrative and client files retention policies and schedules, including off-site operationsReleases files to clients and other firms in accordance with established proceduresDirects department staff and user training efforts in use of the Firm’s automated records management systemReceives all files coming from clients or outside firmsMaintains and orders supplies for the records warehouse and records centerProvides short term back-up to Records Information Managers in other offices as neededPerforms other duties as assignedEssential Job Specifications/Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Ability to work in a fast paced environment with changing work prioritiesRequires proof of a good driving recordRequires the ability to arrive early, leave late and work evenings and holidays as necessaryRequires the ability to regularly report to work on the days and times scheduledWork requires the ability to manage efficiently and effectivelyAbility to deal professionally and communicate clearly and concisely, both verbally and in writing, with internal and external clients on all levelsProficient in Excel and wordProficient in FileTrail, HighQ, ViewpointProficient in CompliFlow or Similar database strongly preferredWork requires demonstrated organizational skills as well as strong attention to detailSupervisory Responsibility:This position has direct supervisory responsibilitiesTravel:Minimum travel required for this positionEducation/Experience/Certifications:High school diploma or equivalentFive years’ experience in legal record systems, and five years’ experience in a high contact, service-oriented management position preferredValid Driver licenseBenefitsBCLP offers eligible employees a comprehensive benefits package that includes medical, dental and vision insurance coverage, life insurance, and retirement plans. We also provide eligible employees flexible time off plans including paid Parental leave, Paid Time Off (PTO), and paid holidays.NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.Equal Opportunity Employer