Front Desk Agent

Front Desk Agent (Full-Time)Portland Regency Hotel & Spa | Portland, MaineJoin one of Portland’s most iconic hospitality destinations. The Portland Regency Hotel & Spa, a beautiful Historic Hotel of America located in the heart of Portland’s vibrant Old Port District, is seeking a Full-Time Front Desk Agent to join our guest services team. If you enjoy providing exceptional customer service, thrive in a fast-paced environment, and love helping create memorable guest experiences, we would love to hear from you. As the first and last impression of our hotel, our Front Desk Agents play a vital role in welcoming guests, assisting with their needs, and ensuring every stay is exceptional.ScheduleHours vary weekly and include a combination of the following shifts: 7:00 AM - 3:00 PM 11:00 AM - 7:00 PM 3:00 PM - 11:00 PMWeekend and holiday availability is required.Position SummaryThe Front Desk Agent is responsible for assisting hotel guests in a professional, timely, and welcoming manner.This role requires strong customer service skills, sound judgment, attention to detail, and the ability to multitask while delivering exceptional hospitality.You’ll serve as both the guest’s primary contact for hotel services and a helpful resource for exploring Portland.Key Responsibilities Greet and welcome guests and visitors warmly Check guests in and out efficiently Answer hotel phones and direct calls appropriately Assist with reservations, room blocks, and guest requests Respond to guest concerns with professionalism and creative problem-solving Manage cash drawer and follow all cash handling procedures Post charges and maintain accurate folios Monitor email inquiries and respond promptly Provide information about hotel amenities, promotions, and the Portland area Maintain a clean and organized front desk area Assist in training new team members Support overall guest satisfaction from arrival to departureWhat We’re Looking For Previous hotel, hospitality, customer service, or front desk experience preferred Strong communication and interpersonal skills Excellent multitasking and organizational abilities Ability to remain calm and professional in a fast-paced environment Computer proficiency; Opera PMS experience is a plus Reliable, detail-oriented, and guest-focused High school diploma or GED preferredWhy Work Here?At the Portland Regency Hotel & Spa, we pride ourselves on creating memorable guest experiences while fostering a supportive and team-oriented workplace.If you are passionate about hospitality and enjoy making people feel welcome, we encourage you to apply today. Be part of a team that helps guests experience the very best of Portland.Full-Time Benefits Include: Medical, Dental, Life, and Short-Term Disability Insurance Paid Time Off (PTO) Holiday Pay 401(k) with company match after one yearAll Employees Receive: Historic Hotels of America discounts Complimentary fitness center use Uniform provided Parking Employee meal Sick time for part-time team members